Job Description
A supervisory role responsible for managing and coaching a Level 1 Customer Support team, ensuring high-quality customer service, handling escalations, and supporting team development in a remote, high-volume contact center environment.
Key Responsibilities
- Manage day-to-day operations of the Level 1 Customer Support team, including monitoring contact channels and team coverage.
- Train, coach, and develop support agents to ensure high standards of customer service.
- Conduct ticket audits and provide active coaching to improve support quality.
- Handle escalations from team members and collaborate with leadership to resolve issues.
- Participate in hiring, onboarding, and building an inclusive, high-performing team.
- Answer customer calls to stay updated on customer needs and assist during peak volumes.
- Collaborate with other teams to plan and execute ongoing training and development initiatives.
- Monitor team schedules, time-off requests, and reporting to ensure operational efficiency.
Requirements
- 1-3 years of leadership experience as a leader of individuals in a high-volume contact center support environment
- 1 year of leadership experience supporting teams in customer billing, finance, and retention capacities
- Bilingual in English and Spanish
- A bachelor’s degree or equivalent expertise gained through practical experience in Customer Support or related fields
- Strong understanding of Behavioral-Based Coaching Model including establishing effective goals through a SMART model or similar
- Experience establishing expectations around development and performance management
- Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment
- Superior customer-facing skills with the ability to represent Samsara with strategic accounts and partners
- Experience in leading global teams
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Opportunities for career development and growth
Inclusive work environment with accommodations for disabilities
Flexible working model including remote, hybrid, or in-office options
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Senior Business Value Strategist
Samsara
NEW
Not specified
Full Time
2d
$140k-212k
Chief of Staff, Head of Business Operations, People
Samsara
NEW
SF Bay Area
Full Time
2d
$149k-266k
Senior Manager, Enterprise Collections
Samsara
NEW
Not specified
Full Time
2d
$112k-160k
More jobs in Location not specified
Account Executive APJ
Planet
NEW
Remote
Full Time
2d
Account Executive NATO
Planet
NEW
Remote
Full Time
2d
Account Executive NATO
Planet
NEW
Remote
Full Time
2d