Job Description
The role involves managing and supporting key customer accounts to ensure the successful adoption and utilization of Samsara's IoT platform, focusing on improving safety, efficiency, and sustainability of their operations through strategic partnership, technical understanding, and cross-functional collaboration.
Key Responsibilities
- Work closely with top customers to understand their fleet and operational challenges.
- Develop and execute success plans with customers, outlining objectives, metrics, and timelines.
- Conduct executive business reviews to assess past successes and align on future goals.
- Facilitate workshops to analyze current operations and recommend workflow improvements.
- Deeply understand and explain the capabilities of the Samsara platform to diverse businesses.
- Mentor and support the Customer Success and Support teams to ensure customer satisfaction.
- Build and maintain long-term relationships with customers and internal stakeholders.
- Champion Samsara’s cultural principles and promote a customer-centric approach.
Requirements
- 2 - 4 years of experience in a senior Customer Success, account management, or strategic consulting role, with SaaS experience preferred
- Strong priority management and high emotional intelligence to handle a demanding position with high internal visibility
- Customer travel is expected, up to 0-15%
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Strong bias for action, the ability to think big, with insistence on high standards (preferred)
- Experience serving and supporting large-scale business solutions at Fortune 500 companies (preferred)
- Fluency in French (plus)
- Ability to understand and explain the capabilities of the Samsara platform to various types of businesses including field services, utilities, long-haul transportation, and school buses
Benefits & Perks
Annual OTE Salary range of 87,125 - 112,750 CAD
Flexible working model supporting remote, hybrid, or in-office work
Comprehensive health and parental leave plans
Professional development stipend
Performance-based bonus variable pay and equity for eligible roles
Opportunities for career growth and autonomy in a hyper-growth environment
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs