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Job Description
The Onsite IT Specialist at Samsara is responsible for supporting and troubleshooting technology systems for employees in the Mexico City office, managing hardware, access, and infrastructure projects to ensure smooth and secure operations.
Key Responsibilities
- Troubleshoot and assist users with technology and access issues
- Manage a ticket queue and seek process improvements
- Complete onboarding tasks including provisioning hardware and managing system access
- Support hardware recovery and asset management
- Manage office endpoints such as printers, laptops, and conferencing equipment
- Oversee employee access to cloud infrastructure
- Collaborate on infrastructure projects and upgrades, including network and security enhancements
- Document IT policies and procedures
- Coordinate with teams for escalations and process improvements
- Implement systems and tools to enhance collaboration and productivity
- Support the deployment and management of workplace technology tools
Requirements
- A college degree in a technical program such as Computer Science, Information Systems, or other STEM field, or 4 years relevant job experience.
- Minimum 1 year of experience working onsite supporting employees in an IT environment.
- Experience with enterprise SaaS tools such as G Suite, Slack, Zoom, Okta, etc.
- Basic networking experience.
- Strong spoken and written English language skills.
- Availability to work 8:00 AM to 5:00 PM Monday through Friday and occasional off-hours support for urgent technical issues or special events.
- Support hardware recovery and asset management, including managing office endpoints like printers, laptops, conferencing room equipment, etc.
- Manage employee access to Samsara’s cloud infrastructure.
- Support troubleshooting and assisting users with their technology and access to enable them to stay online and connected.
- Complete new hire onboarding including ordering and provisioning of laptops, client peripherals, telephony, and managing system access.
- Support infrastructure projects and upgrades, including network connectivity, security audits, new SaaS roll-outs, integrations, scripting activities, etc., in collaboration with IT Specialists.
- Document IT policies and procedures.
- Partner with adjacent tiers and teams for escalations and process improvements.
- Drive core operations that keep the company secure and productive.
- Deploy and manage systems that foster collaboration and productivity at scale.
- Plan and integrate tools and services that run the workplaces.
- Champion, role model, and embed Samsara’s cultural principles: Obsess Over the Customer, Build for the Long Term, Growth Mindset.
- Experience with Apple products such as MacBooks, iPhones, etc. (preferred but not mandatory).
- Experience with a ticketing system such as Zendesk or ServiceNow (preferred but not mandatory).
- Passion for learning and doing new things in a fast-paced environment.
- An affinity for working with all things electronic.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (in-person, hybrid, or remote options)
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