Technical Services Engineer - Portworx
Pure StorageRaleigh, North Carolina
Full Time
Posted March 11, 2026
$122k - $183k
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Job Description
The Technical Services Engineer - Portworx is responsible for supporting and troubleshooting cloud-native storage solutions, ensuring high availability and performance across various cloud platforms and Kubernetes environments, while collaborating with engineering teams to resolve complex technical issues and enhance product reliability.
Key Responsibilities
- Optimize cloud-native resilience by diagnosing and resolving complex technical issues across Kubernetes, OpenShift, and cloud providers to ensure high availability.
- Drive proactive problem resolution by analyzing logs and telemetry, reproducing issues, and collaborating with engineering for long-term fixes.
- Manage the full lifecycle of technical support cases, providing guidance during critical production phases and proof of concepts to ensure customer satisfaction.
- Translate technical resolutions into accessible documentation and knowledge base articles to support incident response and empower the support community.
Requirements
- Bachelor's Degree in a technical field and or related technical experience.
- Minimum 2-4 years of experience in customer-facing, technical support work.
- Deep technical proficiency in managing and troubleshooting container orchestration platforms such as Kubernetes, OpenShift, or VMware Tanzu.
- Experience with cloud infrastructure providers including AWS, Azure, or IBM Cloud.
- Proven ability to triage and resolve sophisticated software stack issues, utilizing debugging tools and collaborating with engineering teams to navigate high-pressure escalations.
- Strong fluency in English with the ability to articulate technical concepts clearly to both internal stakeholders and external partners, ensuring transparency during critical events.
- Readiness to participate in shift rotations and on-call schedules to support a global customer base, with a self-motivated drive to take ownership of customer outcomes.
- Ability to work from the North Carolina office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Annual base salary range of 122,000 - 183,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
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