Technical Services Engineer, Intern
Pure StorageDublin, Ireland
Internship
Posted April 30, 2026
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Job Description
This internship offers hands-on experience in technical customer support within a global enterprise data storage company, focusing on troubleshooting, issue management, and customer communication across hardware, software, and environmental factors.
Key Responsibilities
- Support global customer support operations by troubleshooting hardware, software, and environmental issues.
- Triage, own, and track customer issues in the CRM system with accurate updates.
- Assist in storage upgrades and maintenance activities, including preparing updates and validating pre-checks.
- Troubleshoot proactive alerts from storage arrays using internal tools and runbooks.
- Communicate effectively with customers through written updates and participation in calls.
- Collaborate with senior engineers and team members to resolve technical issues.
- Learn and apply support fundamentals, including case lifecycle management and severity handling.
- Gather logs, reproduce issues, and investigate problems to identify solutions.
- Utilize knowledge management resources like KBs, runbooks, and playbooks to resolve issues.
Requirements
- Currently enrolled in or recently completed a degree, diploma, or equivalent qualification in IT, Computer Science, Engineering, or a related technical field.
- Basic Linux UNIX familiarity including shell navigation and common commands, with an interest in learning more about operating systems, networking, and storage.
- Genuine curiosity about enterprise technology, cloud, and data management, and a desire to build a career in technical services or customer experience.
- Excellent communication skills, both written and verbal, with strong attention to detail in documentation.
- Motivated, proactive, and willing to take on new challenges, ask questions, and seek feedback.
- Strong interpersonal skills and a team mindset, with the ability to work well with others, listen actively, and contribute to a positive team culture.
- A clear commitment to exceptional customer service and doing the right thing for customers and colleagues.
- Ability to be present in the office with the team 4 days per week, subject to local guidelines and business needs.
Benefits & Perks
Compensation/salary range not specified
Work schedule: 4 days per week in the office, subject to local guidelines and business needs
Work environment perks: flexible time off, wellness resources, company-sponsored team events
Growth opportunities: support to grow along with the company, structured learning, feedback and coaching
Ready to Apply?
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