Technical Account Manager
Pure StorageLehi, Utah
Full Time
Posted March 9, 2026
$107k - $183k
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Job Description
The Technical Account Manager (TAM) is responsible for providing strategic technical guidance and long-term architectural support to enterprise customers, focusing on data storage solutions, risk management, and platform optimization to ensure successful IT transformation and operational resilience.
Key Responsibilities
- Serve as the long-term technical owner and primary advisor for enterprise accounts, aligning platform strategy with business priorities.
- Establish structured technical governance through health reviews, roadmap sessions, and lifecycle planning.
- Provide architectural guidance across storage solutions to ensure performance, scalability, resiliency, and data protection.
- Identify operational, architectural, and performance risks through telemetry analysis and trend evaluation, driving preventative actions.
- Guide customers on replication, disaster recovery, upgrade governance, and capacity planning for platform resilience.
- Communicate risk posture, technical strategy, and platform roadmaps to stakeholders, translating technical decisions into business outcomes.
- Lead complex, multi-technology issue resolution across internal teams and external vendors.
- Drive continuous improvement initiatives to enhance platform performance, resiliency, operational efficiency, and adoption.
Requirements
- 12 years of experience operating within complex enterprise infrastructure environments, including architecture strategy and mission-critical workload support.
- Demonstrated experience managing long-term technical relationships within vendor or enterprise IT environments, with accountability for architectural alignment and customer outcomes.
- Strong hands-on experience with enterprise storage architectures across block, file, and object environments, including high availability design, replication strategies, disaster recovery planning, and lifecycle governance.
- Broad understanding of storage integration within multi-technology ecosystems, including virtualization platforms, operating systems Linux, Unix, Windows, networking fundamentals, and data protection strategies.
- Experience supporting Tier 1 applications and database environments, with Oracle experience strongly preferred, where performance consistency and resiliency are essential.
- Proven ability to interpret telemetry, performance trends, and operational data to identify early risk indicators and recommend preventative action.
- Experience leading complex issue resolution efforts across internal teams and external vendors in multi-technology enterprise environments.
- Strong written, verbal, and presentation skills with the ability to effectively communicate technical strategy and risk posture to both technical teams and executive stakeholders.
- Familiarity with scripting or automation tools (e.g., Python, PowerShell, Bash) to enhance reporting, telemetry analysis, or operational workflows.
- Ability and willingness to work primarily in an in-office environment at the Raleigh or Lehi Office in accordance with company policies.
Benefits & Perks
Salary range: 107,000 - 183,000 USD annually
Work primarily in-office at Raleigh or Lehi locations
Potential eligibility for incentive pay and equity
Flexible time off
Wellness resources
Company-sponsored team events
Support for accommodations and accessibility during hiring process
Inclusive and diverse work environment with Employee Resource Groups
Ready to Apply?
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