Subscription Services Representative
Pure StorageSanta Clara, California
Full Time
Posted February 26, 2026
$89k - $132k
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Application opens on company website
Job Description
The Subscription Services Representative supports customer renewal processes, manages subscription accounts, and fosters customer relationships to maximize revenue and renewal rates within a tech company's renewals team.
Key Responsibilities
- Support and manage renewal processes for assigned customer territory to maximize renewal and attach rates
- Coordinate with channel partners and account managers to promote subscription opportunities and resolve issues
- Develop and implement renewal strategies and processes for the territory
- Forecast and track subscription pipeline activity using Salesforce
- Research and validate installed base reports to inform renewal decisions
- Manage existing programs to increase revenue and resolve contract issues
- Communicate company messages and value propositions effectively to customers and partners
- Identify at-risk accounts and develop plans to mitigate risks and secure renewals
- Quote renewal opportunities and develop programs to encourage renewal activity
- Collaborate with marketing to create initiatives that promote renewal and customer engagement
Requirements
- Bachelor's degree or equivalent
- At least 2 years of prior subscription sales experience
- At least 2 years of prior customer service experience
- Strong interpersonal skills and ability to work as a team player
- High integrity, ethics, and humility
- Ability to build and maintain credibility with all cross functional teams
- Industry knowledge preferred
- Highly organized with strong time management skills
- Excellent written and oral communication skills
- Self-starter who ambitiously pursues improvement
- Solid Salesforce aptitude
- Advanced computer skills required, e.g., Excel, MS Access, SQL queries
- Inventory installed base management experience is a plus
- Organizational and follow-up skills, problem solving, and analytical skills
- Desire to grow with the company
- Proven track record of success
- Must be willing and able to work in an open office, team environment
- Must be eligible to work in the United States of America
Benefits & Perks
Annual base salary range of $88,816 - $132,396
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
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