ServiceNow Solutions Architect

Pure Storage

Santa Clara, California

Full Time

Posted December 12, 2025

$165k - $248k

Not Specified

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Job Description

The role involves leading the design, development, and governance of enterprise ServiceNow platform solutions, providing technical leadership, and ensuring integration, scalability, and alignment with business objectives across various modules such as ITSM, CSM, and HRSD.

Key Responsibilities

Design and deliver enterprise-wide ServiceNow platform solutions based on complex business requirements.
Establish and enforce architectural standards and best practices for the ServiceNow platform.
Evaluate and recommend new ServiceNow features, integrations, and process improvements.
Conduct design reviews, guide integration patterns, and champion technical debt reduction.
Mentor and advise solution delivery teams to ensure technical excellence and platform health.

Requirements

Expert-level architecture and design skills on the ServiceNow platform, capable of defining end-to-end solutions for key business areas like IT, HR, or Customer Experience (CX).
Deep technical proficiency in ServiceNow capabilities, including advanced workflow automation, complex third-party integrations using REST and SOAP APIs, and platform data model design.
Experience in translating complex business requirements from Product Owners into sustainable, scalable, and high-performing technical designs across core ServiceNow modules such as ITSM, HRSD, CSM, and FSM.
Ability to establish and govern architectural standards and best practices for the ServiceNow platform, ensuring security, future-proofing, and alignment with the overall enterprise roadmap.
Experience in evaluating new ServiceNow features, integrations, and process improvements, and presenting clear recommendations to senior stakeholders, then implementing them with delivery teams.
Proven ability to lead technical quality and integrity through comprehensive design reviews, guiding delivery teams on complex integration patterns and data models, and championing technical debt reduction efforts.
Experience serving as a trusted technical advisor and mentor to solution delivery teams, fostering technical excellence, and ensuring design decisions balance speed of delivery with long-term platform health and maintainability.
In-office work experience or willingness to work from the Santa Clara office in compliance with company policies.
Demonstrated consulting and influence skills necessary to articulate and present complex technical designs to both highly technical and non-technical business leaders and stakeholders.
Strategic leadership and mentorship abilities to guide and coach solution delivery teams, ensuring technical standards are met and fostering a culture of platform excellence.

Benefits & Perks

Annual base salary range of 165,000 - 248,000 USD

Potential eligibility for incentive pay and/or equity

Flexible time off

Wellness resources

Company-sponsored team events

Support for accommodations for candidates with disabilities

Inclusive and diverse work environment

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