ServiceNow Solutions Architect
Pure StorageSanta Clara, California
Full Time
Posted March 2, 2026
$165k - $248k
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Job Description
A ServiceNow Solutions Architect responsible for designing and leading the enterprise-wide implementation of ServiceNow platform solutions, ensuring scalability, integration, and alignment with business objectives across various modules such as ITSM, CSM, and HRSD.
Key Responsibilities
- Design and deliver enterprise-wide ServiceNow platform solutions based on complex business requirements.
- Establish and enforce architectural standards and best practices for the ServiceNow platform.
- Evaluate and recommend new ServiceNow features, integrations, and process improvements.
- Conduct design reviews and guide delivery teams on complex integrations and data models.
- Mentor and advise solution delivery teams to ensure technical excellence and platform health.
Requirements
- Expert-level architecture and design skills on the ServiceNow platform, capable of defining end-to-end solutions for key business areas like IT, HR, or Customer Experience (CX).
- Deep technical proficiency in ServiceNow capabilities, including advanced workflow automation, complex third-party integrations using REST and SOAP APIs, and platform data model design.
- Experience in translating complex business requirements from Product Owners into sustainable, scalable, and high-performing technical designs across core ServiceNow modules such as ITSM, HRSD, CSM, and FSM.
- Ability to establish and govern architectural standards and best practices for the ServiceNow platform, ensuring security, future-proofing, and alignment with the overall enterprise roadmap.
- Experience in evaluating new ServiceNow features, integrations, and process improvements, presenting clear recommendations to senior stakeholders, and implementing them with delivery teams.
- Proven ability to lead technical quality and integrity through comprehensive design reviews, guiding delivery teams on complex integration patterns and data models, and championing technical debt reduction efforts.
- Experience serving as a trusted technical advisor and mentor to solution delivery teams, fostering technical excellence, and ensuring design decisions balance speed of delivery with long-term platform health and maintainability.
- In-office work experience in Santa Clara, with compliance to company policies regarding work location unless on PTO, work travel, or other approved leave.
- Demonstrated consulting and influence skills to articulate and present complex technical designs to both highly technical and non-technical business leaders and stakeholders.
- Strategic leadership and mentorship abilities to guide and coach solution delivery teams, ensuring technical standards are met and fostering a culture of platform excellence.
Benefits & Perks
Annual base salary range of 165,000 - 248,000 USD
Potential eligibility for incentive pay and/or equity
In-office work environment in Santa Clara
Flexible time off
Wellness resources
Company-sponsored team events
Support for accommodations for candidates with disabilities
Inclusive and diverse work culture
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