ServiceNow Business Systems Analyst
Pure StoragePrague, Czech Republic
Full Time
Posted February 16, 2026
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Job Description
A Business Systems Analyst at Pure Storage is responsible for designing and optimizing ServiceNow workflows, aligning business needs with technical solutions, and ensuring platform performance to support organizational growth and efficiency.
Key Responsibilities
- Serve as a strategic liaison between executive stakeholders and engineering teams to align ServiceNow roadmaps with business objectives
- Lead workshops to analyze current processes and design optimized future-state workflows using ServiceNow capabilities
- Translate business needs into epics, user stories, and acceptance criteria, managing the Agile backlog
- Review configurations with developers and architects to ensure alignment with ITIL CSDM standards and security requirements
- Oversee User Acceptance Testing (UAT) and change management to ensure successful deployment and adoption of new features
- Analyze post-deployment data and user feedback to identify opportunities for continuous service improvement
Requirements
- A minimum of 5 years of related experience specifically focused on cloud-based enterprise applications, with a heavy emphasis on the ServiceNow ecosystem including ITSM, HRSD, CSM, or SPM.
- Deep expertise in ServiceNow platform, including experience with designing and implementing workflows and configurations.
- Ability to evaluate complex, variable factors and exercise expert judgment to select the best methods for obtaining results.
- Skilled in stakeholder influence with strong communication skills capable of changing the thinking of others and gaining acceptance in sensitive situations without damaging relationships.
- Strong technical literacy with understanding of how to integrate ServiceNow with other enterprise systems such as ERP, CRM, and Identity Management, and the ability to navigate data dependencies with ease.
- Proficiency in Agile methodologies, specifically Scrum or SAFe, with experience using tools like Jira or ServiceNow Agile to coordinate activities across global teams.
- A career-level understanding of service management frameworks, specifically ITIL and CSDM, and how to apply them to solve diverse, large-scale organizational problems.
- Willingness and ability to work primarily from the Prague, Czech Republic office in an in-office environment, in compliance with company policies.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
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