Senior Manager of HR Operations
Pure StoragePrague, Czech Republic
Full Time
Posted December 5, 2025
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Job Description
The Senior Manager, HR Operations EMEA leads regional HR services, focusing on process optimization, automation, and data-driven improvements to deliver a seamless employee experience in a fast-growing, tech-driven environment.
Key Responsibilities
- Own and optimize regional HR services using KPIs, SLAs, and scorecards to ensure efficiency, quality, and scalability.
- Use data insights to make decisions, define metrics, and drive improvements in service delivery.
- Lead root-cause analysis and process simplification across the region.
- Champion continuous improvement through piloting new ideas and iterative enhancements.
- Design and map employee and manager HR service journeys to inform roadmap decisions.
- Partner with stakeholders to communicate effectively, translate complex issues, and align priorities.
Requirements
- Deep experience managing HR operations using KPIs, SLAs, and scorecards.
- Ability to navigate complexity across countries, cultures, and regulatory environments.
- Analytical and data-driven mindset with strong problem-solving skills.
- Proven ability to lead transformation, scale processes, and deliver operational excellence.
- Strong communication skills and ability to influence across functions and regions.
- Ability to translate complicated information into simple and easily understood messaging.
- Experience owning and optimizing a regional portfolio of HR services, using KPIs, SLAs, and balanced scorecards to ensure efficiency, quality, and scalability.
- Ability to use data to make clear, confident decisions, defining metrics, uncovering insights, and driving measurable improvements in service delivery.
- Experience leading root-cause analysis and structured problem solving, removing friction and simplifying end-to-end processes across the region.
- Experience designing and articulating user journeys, mapping how employees and managers experience HR services, and using these insights to guide roadmap decisions.
- Ability to build strong stakeholder partnerships and communicate complex issues effectively.
- Experience managing HR operations in Workday and ticketing systems; familiarity with ServiceNow is a plus.
- Comfort with ambiguity, rapid change, and high-velocity decision-making.
- Demonstrated ability to lead continuous improvement initiatives, pilot new ideas, iterate quickly, and foster a team culture grounded in curiosity, experimentation, and operational discipline.
- On-site presence or ability to work in an on-site environment (implied by 'LI-ONSITE').
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
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