Senior Analyst, Subscription Renewal Operations
Pure StorageSanta Clara, California
Full Time
Posted December 12, 2025
$134k - $202k
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Job Description
The role involves leading the optimization and management of subscription product operations, including system configuration, process improvement, and cross-functional collaboration to drive scalable growth and maximize customer lifetime value within a SaaS or cloud business environment.
Key Responsibilities
- Lead end-to-end optimization of subscription lifecycle processes for Foundation and Forever offerings.
- Design, configure, and implement new subscription renewal products and operational features within the tech stack, including Salesforce CPQ and billing systems like Zuora.
- Analyze renewal and feature release processes to develop data-driven strategies for efficiency and speed.
- Develop and maintain operational dashboards and KPIs to provide insights for process improvement and automation.
- Serve as the operational subject matter expert for renewal processes and product catalog, collaborating with product, sales, and finance teams.
Requirements
- Proven, hands-on expertise in product operations and process management within an enterprise subscription, SaaS, or Cloud business model, with a practical understanding of hardware product configuration complexity.
- Demonstrated functional mastery of CRM, CPQ, and Order-to-Cash systems, with a strong emphasis on leading configuration efforts in Salesforce CPQ and the ability to independently define, document, and validate complex business requirements for system enhancements.
- Deep functional expertise in subscription operations, including product operations and process management within an enterprise subscription, SaaS, or Cloud business model.
- Exceptional analytical and problem-solving capabilities, with a proven ability to independently navigate high levels of ambiguity, manage multiple complex, parallel initiatives, and translate sophisticated operational data and KPIs into clear, strategic business decisions.
- Highly effective collaboration and communication skills necessary to influence and drive consensus across multiple senior stakeholders, including product, finance, and IT teams, and to clearly and persuasively convey complex process changes.
Benefits & Perks
Salary range: 134,000 - 202,000 USD
Potential eligibility for incentive pay and/or equity
In-office work environment in Santa Clara
Flexible time off
Wellness resources
Company-sponsored team events
Support for accommodations for candidates with disabilities
Inclusive and diverse work culture
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