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Job Description
The role involves coordinating professional services projects and customer engagements, supporting end-to-end project lifecycle management, and collaborating with various teams to ensure successful delivery and customer satisfaction in a technical environment.
Key Responsibilities
- Coordinate order and project lifecycle activities for the APJ region
- Collaborate with support, operations, logistics, sales, and finance teams to execute professional services tasks
- Manage service engagements and installations
- Schedule and coordinate activities of implementation engineers
- Maintain support applications such as Salesforce CRM and KeyedIn
- Track and oversee the entire lifecycle of professional services bookings
- Support site readiness, technical reviews, and availability requests
- Develop and automate processes to improve operational efficiency
- Analyze operational and financial data for continuous improvement
Requirements
- High School Diploma or Equivalent
- Self-starter, critical thinking, problem solver, detail-oriented, and highly organized
- At least 3 years of project program management or Statement of Work (SoW) technical writing experience
- Ability to simultaneously work on multiple engagements and priorities
- Excellent time management, analytical skills, and strong verbal and written communication skills
- Flexibility supporting various time zones
- Basic accounting and finance knowledge
- Proven experience in developing and automating processes
- Proven experience in managing large-scale programs
- Sales experience (preferred but not mandatory)
- Professional Services engagement scheduling experience
- Strong interpersonal and presentation skills for interacting with team members and clients
- A passion for customer satisfaction and outstanding customer experience
- Must be willing and able to work in an open office, team environment, in Bangalore, India
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Support for work-life balance
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