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Job Description
This role involves coordinating professional services projects and customer engagements within the data storage industry, ensuring smooth delivery from sales to implementation while providing excellent customer experience and supporting operational and financial processes.
Key Responsibilities
- Coordinate order and project activities throughout the entire lifecycle of Professional Services bookings in the APJ region.
- Collaborate with support, operations, logistics, sales, and finance teams to execute professional services tasks.
- Manage service engagements and installations, including scheduling and coordinating with implementation engineers.
- Maintain and update support applications such as Salesforce CRM and KeyedIn.
- Track project progress, scope, site readiness, and technical reviews to ensure successful delivery.
- Develop and improve processes related to project coordination and service delivery.
- Engage with customers and internal teams to ensure a positive customer experience and satisfaction.
Requirements
- High School Diploma or Equivalent
- Self-starter, critical thinking, problem solver, detail-oriented, and highly organized
- At least 3 years of project program management or Statement of Work (SoW) technical writing experience
- Ability to simultaneously work on multiple engagements and priorities
- Excellent time management, analytical, strong verbal and written communication skills
- Flexibility supporting various time zones
- Basic accounting and finance knowledge
- Proven experience in developing and automating processes
- Proven experience in managing large-scale programs
- Sales experience is a plus
- Professional Services engagement scheduling experience
- Strong interpersonal and presentation skills for interacting with team members and clients
- A passion for customer satisfaction and outstanding customer experience
- Must be willing and able to work in an open office, team environment
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Opportunities for growth and development
Supportive and inclusive work environment
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