This role involves coordinating and managing professional services projects, supporting customer engagement from sales through delivery, and collaborating with various teams to ensure successful project execution and customer satisfaction.
Key Responsibilities
Coordinate and manage the entire lifecycle of Professional Services bookings in the APJ region
Collaborate with support, operations, logistics, sales, and finance teams to execute professional services tasks
Coordinate service engagements and installations
Manage calendars and schedule activities for implementation engineers
Maintain support applications such as Salesforce CRM and KeyedIn
Track project progress and ensure smooth delivery from sales through to completion
Develop and automate processes to improve operational efficiency
Support multiple engagements and priorities simultaneously
Analyze operational and financial data to measure performance and identify improvements
Requirements
High School Diploma or Equivalent
Self-starter, critical thinking, problem solver, detail-oriented, and highly organized
At least 3 years of project program management or Statement of Work (SoW) technical writing experience
Ability to simultaneously work on multiple engagements and priorities
Excellent time management, analytical skills, and strong verbal and written communication skills
Flexibility to support various time zones
Basic accounting and finance knowledge
Proven experience in developing and automating processes
Proven experience in managing large-scale programs
Sales experience (preferred but not mandatory)
Professional Services engagement scheduling experience
Strong interpersonal and presentation skills for interacting with team members and clients
A passion for customer satisfaction and delivering outstanding customer experience
Must be willing and able to work in an open office, team environment, in Bangalore, India
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
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