The role involves owning the reliability of a global customer fleet by developing innovative software and AI solutions to diagnose, predict, and proactively protect system health, while investigating issues and collaborating with engineering teams to ensure high uptime and system performance.
Key Responsibilities
Lead investigations and develop engineering solutions for emergent issues in the customer fleet.
Develop services and AI tools for diagnosing and protecting the fleet.
Design analytics to monitor system health and predict potential problems.
Analyze complex systems and communicate findings clearly.
Participate in on-call rotations to respond to customer outages and improve system uptime.
Collaborate with engineering teams to resolve customer problems and develop innovative solutions.
Requirements
3-6 years relevant work experience in Site Reliability Engineering (SRE) or similar roles with large production environments.
Ability to analyze complex systems and describe them in simple terms.
Experience in leading investigations and engineering solutions for emergent issues.
Experience acquiring a broad and deep understanding of software stacks, specifically in the context of software development and system reliability.
Proficiency in developing services and AI tools to diagnose and protect fleet systems.
Ability to design next-generation analytics to monitor fleet health and anticipate problems.
Experience participating in on-call rotations to rapidly respond to customer outages worldwide and improve system uptime.
Proficiency in programming languages including Go, Java, Python, C, and Linux.
Strong troubleshooting skills with natural curiosity and obsessive attention to detail.
Ability to develop solutions in collaboration with engineering peers and represent customer issues effectively.
Excellent communication skills to speak and write clearly without offending, especially when representing customer issues and solutions.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
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