IT Support Specialist
Pure StorageStaines, United Kingdom
Full Time
Posted February 24, 2026
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Job Description
The IT Support Specialist is responsible for providing technical support, managing hardware and software onboarding/offboarding, resolving technical incidents, and supporting workplace technology for the EMEA region to ensure smooth and efficient IT operations in a fast-growing environment.
Key Responsibilities
- Manage end-to-end onboarding and offboarding processes for UK and EMEA regions, provisioning hardware and access.
- Resolve Tier 1 hardware and software incidents across Mac OS X and Windows environments within SLAs.
- Coordinate procurement, inventory management, and shipment of IT assets across multiple countries.
- Identify and implement automation opportunities in account provisioning and system management.
- Provide on-site and remote support for collaboration tools and AV hardware to ensure operational connectivity.
Requirements
- Proven experience supporting Mac OS X, Windows 11, and mobile platforms such as iOS and Android, with the ability to troubleshoot and resolve issues in these environments.
- Experience managing cloud-based enterprise solutions including Google Workspace, Okta, and Slack.
- Strong background in IT Helpdesk operations using ITSM tools, preferably ServiceNow, with a comprehensive understanding of hardware asset management from procurement to secure decommissioning.
- Practical experience with Active Directory, endpoint security management tools such as Crowdstrike and Zscaler, and MDM solutions like JAMF or Airwatch to ensure data integrity and compliance.
- Ability to independently manage multiple shifting priorities, resolve escalations professionally, and communicate technical updates clearly to both technical and non-technical stakeholders.
- Willingness to work primarily from the Staines London office in compliance with company policies, unless on PTO, work travel, or other approved leave.
- Demonstrated ability to support end-to-end onboarding and offboarding processes for employees, including hardware provisioning and access management.
- Experience resolving Tier 1 hardware and software incidents within established SLAs to minimize downtime for a global workforce.
- Experience coordinating procurement, inventory management, and shipment of IT assets across multiple countries including Ireland, South Africa, and the UAE.
- Ability to identify automation opportunities in account provisioning and system management to improve operational workflows.
- Experience providing on-site and remote support for collaboration tools such as Zoom Rooms, AV hardware, and telecommunications equipment.
Benefits & Perks
Competitive salary range (not specified)
In-office work environment primarily at Staines London
Flexible time off
Wellness resources
Company-sponsored team events
Support for growth and development
Inclusive and diverse workplace culture
Ready to Apply?
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