Inside Partner Account Manager, Japan
Pure StorageTokyo, Japan
Full Time
Posted December 18, 2025
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Application opens on company website
Job Description
This role involves supporting partner engagement and operational processes for distribution resale partners in Japan, ensuring smooth transactions, onboarding, and process improvements within a leading data storage company.
Key Responsibilities
- Ensure operational excellence in partner engagement and processes
- Manage deal registration approvals, rejections, extensions, reassignments, and issues
- Handle inbound queries from partners and redirect to appropriate departments
- Assist in onboarding new resellers and distributors
- Manage and improve partner-related processes and document new procedures
Requirements
- Native-level Japanese language skills are required, and the candidate must be comfortable with email and chat communication in English to gain in-region expert support.
- Ability to learn and understand internal and external tools, partner programs, and processes quickly to solve partner inquiries.
- Strong operational acumen with the ability to multi-task and maneuver through solving different types and levels of issues to expedite resolution.
- Excellent collaboration skills to lead conversations with multiple stakeholders both internally and externally, requiring teamwork to solve partner inquiries.
- Demonstrated problem-solving skills with the ability to improve internal and external processes to ensure mid- to long-term success of partner engagements.
- Experience in managing and improving partner-related processes, including handling deal registration approvals, rejections, extensions, reassignments, and issues.
- Experience in onboarding new resellers and distributors, and supporting partner operational activities.
- Ability to evaluate operational processes and identify opportunities to streamline workflows.
- Strong communication skills in Japanese; proficiency in English (email and chat) is required, and English speaking ability is considered a plus.
- Educational background or experience relevant to operational or partner management roles (implied, as the role involves understanding partner programs and operational excellence).
Benefits & Perks
Compensation/salary range (not specified)
Work environment perks including flexible time off, wellness resources, and company-sponsored team events
Opportunities to understand channel sales basics at a global IT organization
Opportunities to improve problem solving, business acumen, and operational excellence skills
Opportunities to collaborate in a diverse, global work environment
Potential for career advancement to roles such as Partner Account Manager, IPAM, or Sales Channel Operations Specialist
Accommodations and accessibility support for candidates with disabilities
Strong commitment to an inclusive and diverse team environment
Ready to Apply?
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