Engagement Manager
Pure StorageTokyo, Japan
Full Time
Posted January 16, 2026
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Job Description
The Engagement Manager leads complex customer engagements, manages proposal development, and coordinates cross-functional teams to deliver strategic, high-quality solutions that align with customer needs and drive business growth in the data storage industry.
Key Responsibilities
- Lead and coordinate complex customer engagements, ensuring clarity, structure, and strategic alignment.
- Own proposal and bid workstreams, refining messaging and managing content to meet customer requirements and evaluation criteria.
- Manage customer engagement processes, monitor timelines, dependencies, and cross-functional contributions to ensure steady progress.
- Develop and submit strategic proposals, RFx responses, and unsolicited proposals, ensuring high-quality, cohesive, and competitive deliverables.
- Guide internal teams and external stakeholders to align around shared objectives, clarify expectations, and remove barriers to execution.
- Apply strategic insights into customer needs, industry trends, and operational risks to inform engagement strategies and proposal positioning.
- Conduct tailored discovery sessions with customers to validate assumptions, uncover key drivers, and synthesize insights into actionable guidance.
- Ensure governance and quality control of documentation, maintaining accuracy, version control, and auditability of deliverables.
- Communicate effectively with executives and stakeholders, crafting narratives that support decision-making and alignment.
- Learn and adapt quickly to changing customer environments, applying new tools and insights to improve engagement and proposal competitiveness.
Requirements
- Demonstrated capability managing customer engagements with structure, predictability, and cross-functional alignment.
- Strong ability to lead proposal development, produce high-quality deliverables, and ensure cohesive, competitive submissions.
- Skilled in conducting structured discovery and turning insights into actionable engagement direction.
- Excellent communicator able to craft executive-ready narratives and guide stakeholders through complex decisions.
- High learning agility and adaptability in varied environments and across multiple industry contexts.
- Strong documentation discipline and governance approach to ensure consistent, defensible outputs.
- Experience managing proposal workstreams, refining messaging to address customer requirements, evaluation criteria, and competitive differentiation.
- Ability to improve proposal turnaround times through effective coordination, structured workflows, and clear communication.
- Experience coordinating customer engagements with predictable rhythm and clear structure, including monitoring timelines, dependencies, and cross-functional contributions.
- Experience managing RFx development (RFIs, RFPs, RFQs) with precision, tailoring responses to customer objectives and evaluation frameworks, and ensuring accuracy, completeness, and strategic consistency.
- Ability to guide engagement streams with autonomy, clarifying expectations, aligning teams around shared objectives, and removing barriers to execution.
- Applying insight into customer strategy, competitive dynamics, and operational risks to inform engagement choices and enhance proposal positioning.
- Conducting tailored discovery with multiple customer functions to validate assumptions and uncover operational or strategic drivers, and synthesizing findings into clear guidance.
- Delivering well-structured, customer-ready outputs with verified data, clear assumptions, and sound documentation practices, maintaining strong governance across deliverables.
- Presenting concise, audience-aware narratives that support customer understanding, alignment, and decision-making, including effective communication with executives and cross-functional leaders.
- Adapting quickly to changing priorities, unfamiliar challenges, and evolving customer expectations, incorporating new knowledge to improve engagement execution and bid competitiveness.
- Minimum of 10 years of experience in managing large-scale, cross-functional customer engagement and proposal processes, preferably in consulting or technology vendor environments.
- Experience managing cross-functional teams, including proposal teams, account teams, and technical teams, to achieve proposal submission and closing goals.
- Proven ability to manage complex stakeholder relationships at senior/executive levels, including managing meetings, approvals, and strategic alignment.
- Demonstrated ability to develop and articulate value propositions, including technical and financial benefits, in a compelling manner to business stakeholders.
- Experience working with or within large consulting firms or technology vendors in pre-sales or engagement management roles.
- Strong written communication skills with the ability to craft executive summaries, detailed proposals, and strategic narratives.
- Familiarity with automation tools and processes to streamline proposal and engagement workflows is desirable.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Strong commitment to diversity and inclusion
Accommodations for disabilities during hiring process
Support for growth and development
Recognition as a Fortune's Best Large Workplace and Best Workplace for Millennials
Inclusive and supportive team environment
Ready to Apply?
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