Designated Support Engineer, Portworx
Pure StorageRaleigh, North Carolina
Full Time
Posted March 11, 2026
$122k - $183k
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Job Description
The role involves providing advanced technical support and strategic guidance for large-scale Kubernetes deployments, ensuring system stability, resolving complex incidents, and collaborating with engineering teams to improve product reliability for high-value customers.
Key Responsibilities
- Serve as the primary technical point of contact for designated high-value accounts, providing proactive monitoring and engagement.
- Lead end-to-end resolution of critical incidents in large-scale Kubernetes deployments.
- Collaborate with engineering teams to reproduce bugs and analyze system logs to improve product reliability.
- Partner with customers throughout deployment lifecycle, from pre-sales proofs of concept to production scaling.
- Create and share knowledge resources, such as articles and sessions, to promote best practices and ecosystem resilience.
Requirements
- Bachelor's Degree in a technical field or equivalent experience.
- Minimum of 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.
- Expertise in Kubernetes, including proven experience in deploying, managing, and securing Kubernetes production clusters.
- Experience working with various Kubernetes distributions such as Tanzu, Openshift Container Platform, Amazon Elastic Kubernetes Service (EKS), Rancher Kubernetes Engine (RKE), Google Kubernetes Engine (GKE), etc.
- Extensive experience deploying, securing, and managing production-grade Kubernetes clusters across diverse distributions, including OpenShift, Tanzu, EKS, RKE, or GKE.
- Deep proficiency in Linux operating systems with a specialized focus on storage components, enabling independent troubleshooting of complex data-layer issues.
- Hands-on experience architecting and supporting solutions across major cloud providers AWS, Azure, GCP, and virtualization platforms like vSphere.
- Proven ability to manage high-stakes customer relationships, leveraging strong communication skills to navigate escalations and align technical solutions with business outcomes.
Benefits & Perks
Salary range: 122,000 - 183,000 USD
Eligible for incentive pay and/or equity
In-office work environment in Raleigh, North Carolina
Flexible time off
Wellness resources
Company-sponsored team events
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