Customer Success Strategy Operations Manager
Pure StorageSanta Clara, California
Full Time
Posted April 21, 2026
$153k - $230k
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Job Description
The Customer Success Strategy Operations Manager leads cross-functional initiatives to scale the company's platform, improve operational processes, and drive measurable business impact by translating strategic priorities into actionable frameworks and fostering collaboration across teams.
Key Responsibilities
- Translate high-level priorities into actionable roadmaps to ensure organizational alignment and business impact.
- Lead cross-functional initiatives from scoping to global adoption to scale operations and improve the customer lifecycle.
- Design and manage operational rhythms such as QBRs and planning cycles to support data-driven decision-making and transparency.
- Identify workflow friction points and implement scalable processes, tools, and change management frameworks to increase team efficiency.
- Act as a liaison between Customer Success, Product, and Sales teams to drive shared KPIs and deliver a unified customer experience.
Requirements
- 7 years experience in program management, business operations, or strategy ideally in Customer Success or SaaS
- Proven expertise in leading large-scale, cross-functional business initiatives within a SaaS or high-growth technology environment, with a focus on turning complex problems into structured solutions
- Strong foundation in program management methodologies and change management principles such as PROSCI used to drive the adoption of new operating models or organizational behaviors
- Exceptional ability to synthesize complex data into clear recommendations for senior leaders, facilitating alignment across diverse global stakeholders
- Results-driven mindset with the ability to build frameworks from scratch and manage multiple competing priorities in a fast-paced, evolving landscape
- Ability to partner with Customer Success leadership to translate annual priorities into executable roadmaps, ensuring organizational alignment and the delivery of key business outcomes
- Experience in owning and driving high-impact, cross-functional initiatives from initial scoping to global adoption focused on scaling operations and enhancing the customer lifecycle
- Experience in designing and managing operational rhythms such as QBRs and planning cycles to facilitate data-driven decision-making and executive transparency
- Experience in identifying friction points in workflows and introducing scalable processes, tools, and change management frameworks that increase team velocity
- Ability to act as the primary connective tissue between Customer Success, Product, and Sales to drive shared KPIs and ensure a unified customer experience
- Excellent communication skills with the ability to synthesize complex data into clear recommendations for senior leaders
- Adaptability in ambiguity with the ability to build frameworks from scratch and manage multiple priorities in a fast-paced environment
- Willingness to work primarily from the Santa Clara office in accordance with company policies
Benefits & Perks
Salary range: 153,000 - 230,000 USD
Work primarily in-office at Santa Clara
Potential incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
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