Customer Success Manager
Pure StorageSanta Clara, California
Full Time
Posted April 14, 2026
$114k - $171k
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Job Description
The role involves managing the post-sales customer journey for enterprise accounts, primarily focusing on supporting MSP partners, ensuring customer success with Pure Storage's subscription services, and driving renewals, expansions, and customer advocacy through strategic engagement and technical expertise.
Key Responsibilities
- Manage the end-to-end post-sales customer journey for partner accounts, including onboarding, adoption, retention, renewals, and advocacy.
- Lead strategic, operational, and growth reviews with key customer stakeholders to align technology with business and technical roadmaps.
- Act as the primary customer advocate and subject matter expert, understanding operational models and technical needs.
- Monitor and analyze customer usage data to provide recommendations for optimizing hardware utilization and consumption.
- Drive issue management and escalations to ensure successful deployment and delivery of the subscription portfolio.
Requirements
- Five years of experience in a customer-facing, account management role
- Two years of experience in a Customer Success role
- Extensive experience in a customer-facing, technical account management, or Customer Success role within an enterprise technology and/or data storage and cloud environment
- Proven ability to establish and drive strategic discussions with both business and technical executives, and articulate complex technical issues into clear business impacts
- Exceptional skills in managing and executing against multiple projects and priorities concurrently, demonstrating sound judgment and a high degree of initiative in a high-growth, fast-paced environment
- Deep understanding of data center environments and core storage, as-a-Service, or cloud subscription-based business models
- Experience with MSP customers and MSP technical environments is a huge plus
Benefits & Perks
Salary range: 114,000 - 171,000 USD
Potential incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
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