The Field Solutions Architect role involves providing technical expertise and strategic guidance in data protection, cyber resiliency, unstructured data, AI, and storage solutions to support sales efforts, enable customer success, and influence product development within the data storage industry.
Key Responsibilities
Create technical content, demos, and qualification guides for Data Protection, Unstructured Data, AI Analytics, and File Object Storage use cases.
Develop enablement materials and strategies for Cyber Resiliency and data ecosystem integrations.
Provide guidance on deployment, management, and optimization of file and object storage solutions.
Participate in customer interactions, including calls, demos, POCs, and strategy sessions to support sales and accelerate deals.
Maintain expertise in platform features and translate them into actionable enablement plans.
Capture field feedback to influence product roadmap and improve solutions.
Lead or oversee testing of integrations and document best practices.
Support post-sales troubleshooting for backup, replication, and disaster recovery workflows.
Partner with sales teams to gather feedback and align regional strategies for Data Protection.
Requirements
Degree in Computer Science, Information Systems, Data Computer Engineering, or related field or equivalent practical experience.
Typically 8 years of pre-sales experience in IT, with depth in Data Protection backup restore, disaster recovery (DR), cyber resilience, and related architectures.
Typically 5 years of experience in IT or cloud infrastructure spanning compute, storage, networking, and distributed systems.
Technical acumen across Data Protection immutable snapshots, replication, disaster recovery runbooks orchestration, ransomware recovery design, and cloud-based protection patterns.
Understanding of the infrastructure underpinning high-performance recovery at scale servers, networking, storage, and how to optimize RPO and RTO across on-premises and cloud environments.
Ability to map customer requirements to architectures and outcomes, and to simplify complex concepts for account teams and partners.
Strong communication skills and the ability to present and explain visually, e.g., diagramming and whiteboarding, to diverse audiences.
Proficiency with productivity tools and CRM opportunity management systems such as Google Workspace and Salesforce.
Experience with the Data Protection ecosystem and Pure integrations including Veeam, Commvault, Veritas NetBackup, Cohesity, Rubrik, Zerto, VMware, Oracle RMAN, Microsoft SQL Server, SAP HANA, and Kubernetes ecosystems such as Portworx and Kasten across AWS, Azure, and GCP.
Experience supporting large Enterprise and Public Sector SLED accounts.
Willingness to travel within the assigned territory and occasionally internationally, approximately 40-60% with variability by quarter and event cadence.
Reliable follow-through and accountability.
Relevant certifications such as VMCE, Commvault, AWS, Azure, GCP Architect, Kubernetes CKA, or security/cyber resiliency certifications are a plus.
Benefits & Perks
Flexible time off
Wellness resources
Community engagement
Perks supporting work-life balance
Opportunities for growth and development
Company-sponsored team events
Accommodations for disabilities
Inclusive and diverse work environment
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