Business Systems Analyst, Legal Operations
Pure StorageLehi, Utah
Full Time
Posted February 25, 2026
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Job Description
The Business Systems Analyst, Legal Operations, is responsible for designing, optimizing, and supporting legal systems and workflows to enhance productivity, enable automation and AI integration, and facilitate data-driven decision-making within the legal department.
Key Responsibilities
- Design, optimize, and support legal systems and workflows to enhance productivity and decision-making.
- Partner with legal and business leaders to gather requirements and translate them into system and process solutions.
- Translate high-level requirements into detailed user stories, process flows, and test plans for solution delivery.
- Configure and integrate platforms such as ServiceNow, CLM, Salesforce, and AI tools in collaboration with technical teams.
- Develop and maintain metrics, dashboards, and reports to monitor legal operations performance and data quality.
- Create and execute change management plans, including training and documentation, to promote adoption of new tools and processes.
- Manage and prioritize system enhancement and defect backlogs, coordinate issue resolution, and support system operations.
Requirements
- Minimum of 4 years of experience in Business Systems Analysis, Business Operations, or Program Management in a technology driven environment.
- Proven track record translating business requirements into system designs, user stories, and testable acceptance criteria.
- Experience with one or more of the following platforms: ServiceNow (ideally Legal Service Delivery or other G A modules), Contract Lifecycle Management (CLM) or matter management platforms, Salesforce or other enterprise SaaS platforms, Knowledge management and/or AI-enabled workflows such as search, summarization, drafting, classification.
- Strong process design and documentation skills, including experience with BPMN or similar methodologies, running workshops, mapping current and future state processes, and identifying automation opportunities.
- Solid data and analytics skills, including defining KPIs, designing dashboards, and interrogating data for trends and root causes, with experience using modern analytics tools such as Snowflake for data warehousing and Tableau for visualization.
- Experience working in cross-functional, matrixed organizations with IT, Finance, HR, Sales Operations, or similar partners.
- Excellent communication skills, with the ability to tailor messaging for attorneys, executives, technical teams, and end users.
- Ability to manage multiple projects and stakeholders in a fast-paced, high-growth environment.
Benefits & Perks
Salary range: $89,000 - $189,000 USD depending on location and experience
Work environment primarily in-office in Santa Clara, CA or Lehi, UT
Flexible time off and wellness resources
Company-sponsored team events
Potential eligibility for incentive pay and equity
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