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Job Description
The Onboarding Specialist is responsible for managing and improving Planet's technical customer onboarding process, ensuring successful adoption of data, tools, and workflows through coordinated training, content development, and cross-functional collaboration.
Key Responsibilities
- Own and evolve Planet's technical customer onboarding program to reduce time to value and facilitate customer adoption of data, tools, and workflows
- Lead and coordinate cross-functional onboarding kickoff calls with new customers to align on goals, timelines, and next steps
- Partner with Technical Support to ensure smooth user provisioning and seamless handoff into onboarding activities
- Deliver and coordinate technical onboarding trainings, including leading live sessions and coordinating delivery across teams
- Design, maintain, and improve scalable onboarding content, campaigns, and resources tailored to roles, personas, or industries
- Serve as a central point of contact for onboarding alignment across Education, Customer Success, Support, Professional Services, and Product teams
- Maintain and update onboarding-related learning resources in LMS and education platforms
- Contribute to the continuous improvement of onboarding processes, documentation, and internal enablement materials
- Use onboarding engagement data and feedback to enhance onboarding content, delivery, and coordination
Requirements
- Four years of experience in a customer-facing role such as customer onboarding, technical training, customer education, technical support, or customer success.
- Bachelor’s degree in a related field.
- Solid technical aptitude, with experience explaining technical concepts to non-technical audiences.
- Experience creating and delivering technical trainings, workshops, or enablement sessions.
- Hands-on experience with coding or scripting, particularly in Python, sufficient to understand customer workflows, troubleshoot issues, and support technical onboarding.
- Familiarity with adult learning principles and best practices for customer education.
- Ability to own and coordinate cross-functional programs, balancing organization, collaboration, and stakeholder alignment in a customer-facing environment.
Benefits & Perks
Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off
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