Job Description
A Customer Success Manager for the Commercial market at Planet is responsible for managing and expanding relationships with customers in sectors like agriculture, insurance, and energy, helping them maximize the value of Planet's geospatial data and solutions while driving adoption and customer satisfaction.
Key Responsibilities
- Build and maintain strong relationships with commercial customers to ensure they achieve their mission objectives using Planet's products.
- Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
- Facilitate training, onboarding, and best practices for integrating Planet data into GIS and remote sensing workflows.
- Advocate for feature enhancements and product improvements based on customer feedback.
- Collaborate with internal teams to share insights on key accounts and develop strategies for future success.
Requirements
- 6 years of experience in Customer Success, account management or similar
- Bachelor's degree in a related field
- Advanced working knowledge of remote sensing, GIS or geospatial imagery products
- Advanced technical background, experience with remote sensing platforms and solutions
- Ability to successfully communicate and coordinate with international customers and sales teams
- Solid problem solving skills, proactive work style and ability to work independently
- Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs
- Experience in earth observation and related fields
- Excellent verbal and written communication skills in English, the language of the company
- Ability to travel approximately 10% of the year domestically or internationally
Benefits & Perks
Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off in addition to holidays and company-wide days off
16 Weeks of Paid Parental Leave
Wellness Program and Employee Assistance Program (EAP)
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Commuter Benefits (if local to an office)
Discretionary short-term and long-term incentives bonus and equity
Salary Range (varies by location): $105,040 - $152,320 USD
Ready to Apply?
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