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Job Description
The Solution Engineer I serves as a technical consultant and project leader, designing and supporting advanced automation solutions across various industries, providing pre-sales support, technical expertise, and industry-specific system development to meet customer needs.
Key Responsibilities
- Design, implement, and support advanced automation solutions integrating complex technical products with third-party components.
- Develop expertise in industry-specific technologies and attain relevant certifications.
- Mentor and advise junior engineers and technical staff on product performance and design improvements.
- Create training programs and materials for complex control system projects.
- Develop and execute system testing, troubleshooting, and validation processes.
- Provide applied solution design and engineering support to project teams and customers.
- Qualify customer requirements through functional specifications and direct interactions.
- Support pre-sales activities by developing technical concepts based on customer needs and industry standards.
- Lead proof of concept or pilot applications and provide on-site installation start-up support.
- Conduct application demonstrations and technical presentations at customer sites.
- Research and communicate competitive products and emerging technologies to inform product development.
- Support sales efforts by providing technical expertise to OEMs, end-users, and system integrators.
- Develop and maintain expertise in industrial networking, communication protocols, and Phoenix Contact products.
Requirements
- Minimum Associate's Technical Degree or equivalent experience; Bachelor’s degree in engineering or technical focus preferred.
- Minimum of 4 years industrial automation experience.
- Industry-specific controls system design and programming experience.
- Motivated self-starter with the ability to work autonomously and as part of a team.
- Ability to set priorities and perform multiple tasks simultaneously.
- Ability to meet deadlines and adjust to changing priorities to meet business goals.
- Excellent written and verbal communication skills.
- Proficient computer skills including Word, Excel, and PowerPoint.
- Effective interpersonal skills with comfort in delivering group presentations.
- Minimum 35% travel requirement, including 2-5 overseas trips.
- Must be able to lift 60 pounds.
- Must be able to sit and/or stand for extended periods of time, up to 2-4 hours at a time.
- Must be able to work on a computer for extended periods of time, up to 4 hours at a time.
- Must be able to travel in vehicles, automobiles, trains, and planes for up to 10 hours.
- Must be able to communicate effectively in verbal and written English.
- Must comply with company dress code guidelines.
- Must demonstrate punctuality and attendance in accordance with company policies.
- Timely reporting of expenses and regular, on-time attendance.
- Ability to develop an expert understanding of industrial networking and communication technologies, specifically expertise in Industrial Ethernet Protocols Profinet, Ethernet IP, and Modbus TCP.
- Maintain knowledge proficiency through continued participation in industry trade events and conferences, including active participation in presenting Phoenix Contact Case Studies.
- Develop and maintain an expert working knowledge of all Phoenix Contact industrial products, with emphasis on IEC 61131 programming, industrial Ethernet wired and wireless, and networked I/O.
- Research and understand existing competitive and emerging products and technologies.
- Support the sales effort of Phoenix Contact’s complex technical products at OEM, end-user, and system integrator accounts within primary and supported market segments.
- Provide pre-sales technical support and develop a concept framework based on customer requirements and industry standards and practices.
- Design, develop, and implement test plans to validate proposed solutions.
- Provide applied solution design and engineering support to the Control and Industry Solutions team.
- Independently qualify and gather input for designs through functional specification review or by direct customer interaction.
- Develop and serve as technical lead on proof of concept or pilot applications.
- Provide project management as required and advise project team on technical issues throughout the project lifecycle.
- Develop, implement, and provide on-site installation start-up support.
- Perform application demonstrations together with Phoenix Contact sales engineer or PSE at potential customer sites.
- Research and understand existing competitive and emerging products and technologies.
- Document and internally communicate data supporting the development of new products to meet focus market customer requirements.
- Support the sales effort of Phoenix Contact’s complex technical products when positioned and sold as industry solutions at OEM, end-user, and system integrator focused accounts.
- Support Phoenix Contact field personnel and channel partners in technical aspects related to the sale of systems and solutions.
- Develop and conduct control solution presentations and technology seminars to targeted audiences.
- Position Phoenix Contact as a technology leader through active involvement in industry-related technical associations.
- Develop and maintain an expert understanding of industrial networking and communication technologies, specifically expertise in Industrial Ethernet Protocols Profinet, Ethernet IP, and Modbus TCP.
- Maintain a working knowledge of all Phoenix Contact industrial products, especially IEC 61131 programming, industrial Ethernet wired and wireless, and networked I/O.
- Participate in industry trade events and conferences, including presenting Phoenix Contact Case Studies, to maintain industry proficiency.
Benefits & Perks
medical, dental, and vision coverage
401k matching
generous time off package
16 weeks fully paid maternity leave
10 weeks fully paid paternity leave
life insurance
short and long-term disability
assistance programs
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