Senior CRM Analyst Developer

Phoenix Contact

Middletown, Pennsylvania

Full Time

Posted May 1, 2026

Not Specified

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Job Description

The Senior CRM Analyst Developer I is responsible for designing, developing, and maintaining Salesforce solutions, analyzing business processes, and supporting system integrations and enhancements within a global IT team to align technology with business goals.

Key Responsibilities

Design, develop, test, and support Salesforce solutions and enhancements using Apex and related tools.
Gather and analyze business requirements, translating them into functional and technical specifications.
Maintain and optimize existing Salesforce applications, configurations, and data models.
Coordinate system testing, create use cases, and manage deployment of updates and enhancements.
Manage interfaces and data integrations between Salesforce and other systems.
Ensure data integrity, security, and compliance with best practices within Salesforce.
Provide technical support, documentation, and post-implementation assistance for CRM users.
Collaborate with vendors and external partners to resolve issues and implement system updates.
Perform project management tasks for process improvement initiatives and system upgrades.

Requirements

Associate or Bachelor’s Degree in disciplines such as Computer Information Systems, Business Management Information Systems, etc.
5 years of relevant related experience preferred, including but not limited to experience with Salesforce development utilizing Apex, JavaScript, and SOQL
Prior hands-on Salesforce CRM experience required
Project management skills are required, including the ability to manage projects across technical and functional disciplines and the ability to execute assigned project tasks within established schedules
Integrating and interfacing systems experience is required
Knowledge of relational database systems and experience with SQL required
Ability to adjust quickly to rapidly changing priorities is required
Strong communication skills with the ability to work effectively with all company levels and cultures are required
Experience working with and managing vendors is required
Must be able to look at a computer screen for extended periods of time up to 4 hours
Must be able to sit and/or stand for extended periods of time 2-4 hours at a time
Must be able to lift 50 pounds
Must be able to travel in vehicles, automobiles, trains, planes for up to 10 hours
Must comply with company dress code guidelines
Must be able to travel to foreign countries
Must be on call 24x7, as required
Regular and on-time attendance is required

Benefits & Perks

Medical, dental, and vision coverage

401k matching

Generous time off package

16 weeks fully paid maternity leave

10 weeks fully paid paternity leave

Life insurance

Short and long-term disability

On-site gym access

Health wellbeing center

On-site café

Walking trails

Tuition assistance

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