Revenue Operations Manager

Pendulum

Remote

Full Time

Posted September 10, 2026

$95k - $120k

Power Generation

Remote

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Job Description

Pendulum is on a mission to help people improve physical and mental health by creating a new category of products that target the microbiome.

Key Responsibilities

Own day-to-day Amazon channel operations including catalog integrity, listing maintenance, content updates, and case management, ensuring a best-in-class brand presence on the platform.
Lead promotional planning and execution across Amazon and third-party marketplaces: manage deal submissions, coupon activations, Lightning Deal requests, and post-promotion reporting.
Monitor inventory health, partner with Supply Chain on demand planning inputs, and proactively flag stockout or overstock risks to leadership.
Drive the operational launch of new marketplace channels, building onboarding checklists, managing item setup, and configuring platform portals from initiation through go-live.
Own product listing quality across third-party marketplace platforms, ensuring content accuracy, pricing alignment, and brand consistency at scale.
Identify and implement continuous improvement opportunities across listings and fulfillment workflows to drive channel efficiency.
Own MAP compliance and unauthorized reseller enforcement programs across all online channels, ensuring consistent price integrity and brand protection.
Manage Trackstreet and internal monitoring tools to proactively identify violations across platforms, maintain enforcement logs, and report on compliance trends.
Lead seller outreach and remediation efforts, coordinating directly with unauthorized sellers and escalating to legal or platform partners as needed.
Develop and maintain enforcement SOPs and escalation frameworks to ensure a consistent, scalable approach to MAP and reseller issues as Pendulum grows.
Partner with the Sr. Director, Revenue Operations and legal team on policy updates, platform enforcement actions, and strategic decisions related to brand protection.
Execute the full operational workflow for retail partner onboarding, including completing new item setup forms and managing retailer vendor portals.
Process and track purchase orders across retail accounts, ensuring accurate and timely fulfillment in alignment with retailer requirements.
Maintain up-to-date records across retailer portals, item catalogs, and compliance documentation for current and future retail partners.
Support cross-functional coordination between Sales, Operations, Marketing, and Supply Chain on retail execution needs and timelines, flagging issues to the Sr. Director, Revenue Operations as they arise.
Serve as a day-to-day operational point of contact for routine retailer and wholesale partner inquiries, coordinating responses internally and escalating as needed.
Follow and help maintain SOPs and playbooks for retail operations, flagging opportunities to improve or update processes as new partners are onboarded.
Partner with the Sr. Director, Revenue Operations and HCP Sales leadership to build the operational infrastructure required to support and scale Pendulum's Healthcare Practitioner channel.
Design and implement systems, workflows, and tools that enable the HCP sales team to operate efficiently — including order management processes, partner onboarding workflows, and sales support documentation.
Coordinate with Finance, Supply Chain, and Marketing to ensure HCP-specific operational needs (pricing, fulfillment, materials) are met and scalable.
Identify operational gaps and bottlenecks within the HCP channel and develop solutions that enable the sales team to focus on growth rather than process friction.
Build and maintain SOPs and enablement resources that support a consistent and professional experience for HCP partners.