IT Support Specialist
panthalassaPortland, Oregon
Full Time
Posted March 5, 2026
$75k - $95k
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Job Description
An IT Support Specialist responsible for providing end-user support across various devices and technologies, maintaining documentation, managing inventory, and contributing to the development of scalable IT systems in a fast-growing renewable energy company.
Key Responsibilities
- Provide end-user support for laptops, mobile devices, AV systems, printers, and network issues.
- Manage and resolve support requests via ticketing system, Slack, Jira, or walk-ins.
- Administer and support software tools and SaaS platforms such as Slack, Google Workspace, Atlassian, and Microsoft Office.
- Support employee onboarding and offboarding by provisioning and deprovisioning accounts and devices.
- Document support processes and build knowledge base articles.
- Manage inventory and storage of technology peripherals and equipment.
- Assist in office build-outs and setting up new technology infrastructure.
- Troubleshoot and resolve hardware and network issues across multiple operating systems and devices.
Requirements
- Two years of experience in technical support, desktop support, or a related role.
- Strong troubleshooting skills across multiple operating systems including Windows, macOS, and Linux, as well as mobile devices such as Android and iOS.
- Comfort with administration and governance of corporate productivity tools including Google Workspace, Slack, Confluence, and Jira.
- Skills in supporting A V equipment, printers, and networking basics such as patching cables.
- Excellent communication and customer service skills, with the ability to work directly with people to solve problems.
- A process-oriented mindset with attention to detail in documentation and process management.
- Ability to be flexible and adaptive in a fast-growing, evolving environment.
- Willingness to perform hands-on work, including resolving support tickets, setting up workstations, and supporting office space needs.
- Ability to support onboarding and offboarding processes by provisioning and deprovisioning accounts and devices.
- Experience with managing inventory and storage of technology peripherals and equipment.
- Ability to participate in office build-outs and capital projects, including setting up new equipment and physical technology.
- Comfortable working on-site at the Portland office.
Benefits & Perks
Cash compensation of 75,000 - 95,000
Equity in the company
Flexible paid time off
Health insurance (100% paid for full-time employees, partners, and dependents)
Dental insurance (100% paid for full-time employees, partners, and dependents)
Vision insurance (100% paid for full-time employees, partners, and dependents)
Disability insurance (100% paid for long-term financial support if disabled)
Ability to contribute to tax-advantaged accounts including 401(k), health FSA, and dependent care FSA
Relocation assistance
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