Service Operations Project Coordinator
Palmetto Clean TechnologyLocation not specified
Full Time
Posted October 27, 2025
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Job Description
The Service Operations Project Coordinator manages customer support and operational logistics for ongoing solar system services, coordinating troubleshooting, scheduling technician appointments, and ensuring high-quality customer service throughout the system's lifespan.
Key Responsibilities
- Manage customer and operational logistics for ongoing solar system services and support over a 25-year lifespan.
- Assist customers, B2B partners, and support teams in resolving post-installation service cases.
- Investigate and troubleshoot elevated service tickets, including solar repair and diagnostic testing.
- Schedule service appointments with Build Partners or internal technicians and communicate effectively with customers.
- Determine scope of work, build quotes, and approve invoices for service activities.
- Ensure customer service levels meet or exceed company standards and manage queues to meet SLAs.
- Maintain and update project and service case information within CRM platforms.
- Coordinate resource management and communicate with regional managers regarding scheduling and project status.
- Escalate delayed or stuck jobs and collaborate across departments to resolve conflicts and improve processes.
- Conduct periodic reviews with partners and internal teams, and contribute to process improvements and reporting.
Requirements
- Minimum of 2 years of experience in a customer, tech, or sales support role preferred.
- Bachelor's degree (BS or BA) preferred.
- A high degree of proactiveness, adaptability, and resourcefulness to excel in a dynamic, fast-paced environment.
- Customer service mindset.
- Problem solver with attention to detail.
- Strong enterprise software skills including G Suite, Salesforce, and Zendesk.
- Ability to work independently as well as in a team.
- Excellent written and verbal communication skills.
- Knowledge of the construction or solar industry is preferred.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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