Customer Experience Data Operations Intern
Palmetto Clean TechnologyCharlotte, North Carolina
Internship
Posted May 6, 2026
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Job Description
This internship involves analyzing customer and operational data to identify trends, improve customer experience, and support operational efficiency within a clean tech company's customer experience team.
Key Responsibilities
- Analyze CSAT data to identify trends, root causes, and improvement opportunities
- Review customer contact drivers to understand reasons for customer inquiries and reduce unnecessary contacts
- Evaluate call volume trends and seasonal patterns for forecasting and planning
- Identify repeat contact trends and opportunities to improve first contact resolution
- Analyze customer journey stages to determine when customers contact support most frequently
- Identify operational bottlenecks or delays across project milestones
- Recommend training opportunities based on customer feedback and interaction trends
- Create dashboards, summaries, and presentations to communicate findings to leadership
- Complete a project with clear deliverables and actionable recommendations
Requirements
- Currently enrolled in an undergraduate or graduate program pursuing a degree in Business, Data Analytics, Operations, Customer Experience, Statistics, Economics, or related field
- Strong analytical and problem-solving skills
- Experience working with data in Excel, Google Sheets, or similar tools
- Strong written and verbal communication skills
- Ability to translate data into actionable insights
- Strong organizational and time management skills
- Interest in customer experience, operations, or business analytics
- Prior internship, coursework, or project experience in analytics or operations is a plus
- Interest in renewable energy, climate tech, or mission-driven organizations preferred
- Employment is contingent upon the successful completion of a background check
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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