Asset Performance Specialist
Palmetto Clean TechnologyLocation not specified
Full Time
Posted October 27, 2025
Apply Now
Application opens on company website
Job Description
The Asset Performance Specialist is responsible for monitoring, analyzing, and maintaining the performance and reliability of residential solar systems, collaborating with internal teams to troubleshoot issues and ensure optimal system operation.
Key Responsibilities
- Conduct performance verification testing (PVT) on residential solar systems to ensure proper operation and health.
- Analyze system data to identify trends, underperformance, or operational anomalies.
- Investigate root causes of performance issues such as equipment faults, shading, soiling, or design inconsistencies.
- Collaborate with internal teams to resolve customer and hardware-related issues.
- Maintain accurate case documentation, including findings, actions taken, and resolutions.
- Track performance metrics to ensure timely handling of cases within SLAs.
- Support system redesign and re-contracting efforts when misdesigns are identified.
- Communicate with cross-functional teams to align on priorities and customer outcomes.
- Identify recurring performance issues and share insights to improve operational processes.
- Suggest enhancements to tools, processes, and documentation for continuous improvement.
Requirements
- Conduct performance verification testing (PVT) on residential solar systems to ensure proper operation and system health.
- Analyze system data to identify trends, underperformance, or operational anomalies.
- Investigate root causes of performance issues such as equipment faults, shading, soiling, or design inconsistencies.
- Collaborate with Field Service, Service Project Coordinators, and Partner Management teams to resolve customer and hardware-related issues.
- Maintain accurate and detailed case documentation, including findings, actions taken, and final resolutions.
- Track performance metrics to ensure cases are handled within defined service level agreements (SLAs).
- Support system redesign and re-contracting efforts when misdesigns are identified.
- Communicate effectively with cross-functional teams to align on priorities, next steps, and customer outcomes.
- Identify recurring performance issues and share insights with the broader team to improve operational processes.
- Contribute to continuous improvement efforts by suggesting enhancements to tools, processes, and documentation.
- Possess a Bachelor’s degree (BS or BA) or higher.
- Have a minimum of 2 years of experience in a customer, tech, or sales support role.
- Demonstrate a high degree of proactiveness, adaptability, and resourcefulness to excel in a dynamic, fast-paced environment.
- Maintain a customer service mindset.
- Be a problem solver with attention to detail.
- Have strong enterprise software skills, including G Suite, Salesforce, and Zendesk.
- Ability to work independently as well as in a team environment.
- Possess excellent written and verbal communication skills.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical, dental, and vision coverage
paid parental leave
retirement plans
Ready to Apply?
Join Palmetto Clean Technology and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Palmetto Clean Technology
Jobs in Location not specified
More jobs at Palmetto Clean Technology
Senior Marketing Manager
Palmetto Clean Technology
Charlotte
Full Time
Dec 23
Vice President, Investor Relations
Palmetto Clean Technology
Charlotte
Full Time
Dec 29
HR Generalist
Palmetto Clean Technology
Not specified
Full Time
Jan 2
More jobs in Location not specified
Account Executive APJ
Planet
NEW
Remote
Full Time
15h
Account Executive NATO
Planet
NEW
Remote
Full Time
15h
Account Executive NATO
Planet
NEW
Remote
Full Time
15h