Team Lead, Customer Success
Palmetto Clean TechRemote
Full Time
Posted January 8, 2026
Apply Now
Application opens on company website
Job Description
The role involves leading and managing a remote customer success team to ensure high-quality service, continuous improvement, and operational efficiency in a clean tech company focused on renewable energy solutions.
Key Responsibilities
- Supervise and mentor a team of customer service agents to ensure high performance and engagement
- Conduct coaching sessions, one-on-one meetings, and team huddles to improve service delivery
- Monitor real-time and historical performance metrics to ensure efficiency and customer satisfaction
- Review customer interactions and provide feedback to enhance agent performance
- Collaborate with workforce management to optimize staffing and scheduling
- Identify trends in customer feedback and escalate issues to improve service processes
- Work with Quality Assurance, Training, and Knowledge Base teams to enhance agent enablement
- Partner with cross-functional teams to resolve complex customer issues and align team goals
Requirements
- At least 3 years of experience in customer service, preferably in a leadership or supervisory role.
- Experience managing a remote international team is a strong plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive mindset.
- Proficiency in workforce tools, CRM platforms, and reporting dashboards.
- Ability to thrive in a fast-paced, customer-centric environment.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
compensation/salary range (not specified)
work schedule (not specified)
work environment perks: unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans
additional benefits: comprehensive benefits package, career growth opportunities, purpose-driven work, culture of collaboration, impact, and balance
Ready to Apply?
Join Palmetto Clean Tech and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Palmetto Clean Tech
FP A Manager
Palmetto Clean Tech
Charlotte
Full Time
Dec 17
Channel Account Manager, HVAC - Northeast
Palmetto Clean Tech
Not specified
Full Time
Dec 18
Senior Marketing Manager
Palmetto Clean Tech
Charlotte
Full Time
Dec 23
More jobs in Remote
Corporate Pre-Sales Systems Engineer - French Speaking
Pure Storage
NEW
Remote
Full Time
2d
$115k-173k
DevOps Engineer
AlertMedia
NEW
Remote
Full Time
2d
Implementation Manager NEU Remote
AlertMedia
NEW
Remote
Full Time
2d