Team Lead, Customer Success
Palmetto Clean TechRemote
Full Time
Posted January 8, 2026
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Job Description
The role involves leading and managing a remote customer success team to ensure high-quality service, continuous improvement, and operational efficiency in a clean tech company focused on renewable energy solutions.
Key Responsibilities
- Supervise and mentor a team of customer service agents to ensure high performance and engagement
- Conduct coaching sessions, one-on-one meetings, and team huddles to improve service delivery
- Monitor real-time and historical performance metrics to ensure efficiency and customer satisfaction
- Review customer interactions and provide feedback to enhance agent performance
- Collaborate with workforce management to optimize staffing and scheduling
- Identify trends in customer feedback and escalate issues to improve service processes
- Work with Quality Assurance, Training, and Knowledge Base teams to enhance agent enablement
- Partner with cross-functional teams to resolve complex customer issues and align team goals
Requirements
- At least 3 years of experience in customer service, preferably in a leadership or supervisory role.
- Experience managing a remote international team is a strong plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive mindset.
- Proficiency in workforce tools, CRM platforms, and reporting dashboards.
- Ability to thrive in a fast-paced, customer-centric environment.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
compensation/salary range (not specified)
work schedule (not specified)
work environment perks: unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans
additional benefits: comprehensive benefits package, career growth opportunities, purpose-driven work, culture of collaboration, impact, and balance
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