Support Technician
Palmetto Clean TechLocation not specified
Full Time
Posted December 22, 2025
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Job Description
A Support Technician responsible for providing technical assistance to employees, managing IT systems, troubleshooting hardware and software issues, and supporting remote onboarding and offboarding processes within a dynamic, environmentally-focused company.
Key Responsibilities
- Assist employees with technical support and troubleshooting via helpdesk tickets, Slack, and email
- Manage and maintain core IT systems including account management, hardware setup, and light maintenance
- Support onboarding and offboarding processes for employees, including equipment ordering and setup
- Troubleshoot and resolve hardware and software issues on Windows and Mac laptops
- Record, track, and resolve service requests using Salesforce Service Cloud
- Escalate complex technical issues to higher-tier support teams
- Create, update, and document internal IT policies, procedures, and technical documentation
- Deploy and set up new laptops for remote employees
- Provide remote technical support to end-users to ensure high customer satisfaction
Requirements
- Minimum 1-3 years of experience or similar work history in IT support or related roles.
- Possession of industry technical certifications is a plus.
- Strong support technician skills with a passion for technology and customer service, capable of confidently prioritizing and working through tasks daily.
- Ability to approach challenges and requests with a can-do attitude, being helpful, thoughtful, and considerate of customers.
- Ability to take ownership of tasks and follow through to ensure complete resolution with limited supervision.
- Basic understanding of IT systems and a desire to expand knowledge of MDM, SSO SAML, AntiVirus, Scripting, Automations, and Onboarding/Offboarding systems.
- Strong written and verbal communication skills.
- Employment contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical, dental, and vision coverage
paid parental leave
retirement plans
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