Support Technician
Palmetto Clean TechLocation not specified
Full Time
Posted December 11, 2025
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Job Description
A Support Technician responsible for providing technical assistance to employees, managing IT systems, troubleshooting hardware and software issues, and supporting remote onboarding and offboarding processes within a dynamic, environmentally-focused company.
Key Responsibilities
- Assist employees with technical support and troubleshooting via helpdesk tickets, Slack, and email
- Manage and maintain core IT systems including account management, hardware setup, and light maintenance
- Troubleshoot and resolve hardware and software issues for Windows and Mac laptops
- Set up and deploy new laptops for remote employees
- Escalate complex technical issues to higher-level support teams when necessary
- Record, track, and resolve service requests using Salesforce Service Cloud
- Assist with onboarding and offboarding of employees, including equipment ordering
- Create, update, and document internal IT policies, procedures, and technical support documentation
Requirements
- Minimum 1-3 years of experience or similar work history in IT support or related roles.
- Possession of industry technical certifications is a plus.
- Strong communication skills both written and verbal.
- Ability to confidently prioritize and work through tasks daily.
- Ownership mentality to follow through and ensure complete resolution of tasks with limited supervision.
- Basic understanding of IT systems, including experience troubleshooting Windows and Mac laptops, and setting up and deploying new laptops for remote employees.
- Experience providing remote technical support via Slack, email, and Salesforce.
- Ability to troubleshoot and resolve fundamental technical issues such as password resets, software installations, and hardware inquiries.
- Experience assisting with account management, hardware troubleshooting and setup, light maintenance, access requests, onboarding, and offboarding.
- Familiarity with managing and supporting core systems including Google, OneLogin, Salesforce, Slack, Atlassian Products, Office 365, Intercom, Bitdefender, Rippling, Zoom, and 1Password.
- Experience recording, tracking, and resolving service requests using Salesforce Service Cloud.
- Ability to assist in creating, updating, and documenting internal policies and standards related to network access and system support.
- Willingness to help train, educate, and communicate technical knowledge to employees as needed.
- Ability to update technical support documentation, company Wiki Confluence, Guru, and knowledge bases.
- Employment contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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