Bilingual Customer Advocacy Specialist

• Escalation Management: • Cross-Functional Collaboration: • Process Improvement: • Customer Experience Enhancement: • Team Leadership and Training:

• Bachelor’s degree in Business, Customer Experience, or a related field. • 3+ years of experience in customer support, customer service, or a related role with a focus on escalation management. • Bilingual in English and Spanish (written and verbal) required. • Proven track record of effectively managing and resolving complex customer issues. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders at all levels. • Experience with customer support tools and systems (e.g., CRM, helpdesk software). • Ability to work collaboratively with cross-functional teams and influence without authority. • Strong organizational and project management skills, with the ability to manage multiple priorities. • Passion for improving customer experiences and driving customer-centric change. • Consumer experience (B2C or D2C) is required, and experience in the solar industry and / or in a high-growth startup is highly preferred. • Bias for action, entrepreneurial mindset, and focus on growth and scale.