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Job Description
The Technical Solar Expert provides customer service and technical troubleshooting support for solar energy systems, ensuring a positive customer experience and promoting solar energy adoption in the US and beyond.
Key Responsibilities
- Handle Tier 1 and Tier 2 customer support for solar energy systems
- Perform technical troubleshooting to resolve customer issues
- Provide excellent customer service to current homeowners
- Support both English and Spanish-speaking customers
Requirements
- Ability to handle both Tier 1 and Tier 2 support responsibilities related to solar energy systems.
- Experience in customer service and technical troubleshooting within the solar or energy storage industries.
- Proficiency in working with both English and Spanish-speaking customers.
- Strong communication skills to deliver a fantastic customer experience and promote solar energy as a mainstream choice.
- Ability to provide technical support and troubleshoot issues related to distributed solar and energy storage systems.
- Willingness to work in a role that combines customer service and technical troubleshooting to ensure customer peace of mind.
Benefits & Perks
Compensation/salary range not specified
Work environment committed to diversity and inclusion
Reasonable accommodations provided for individuals with disabilities
Inclusive workplace culture free of discrimination and harassment
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