Senior Infrastructure Engineer, IT

• Project Execution: Lead the technical deployment and lifecycle management of core platforms (such as IDP, MDM, and ITAM tools) from setup to full rollout under general guidance. • Technical Escalation: Act as the senior resource for the IT service desk, assisting team members with complex configurations and advanced troubleshooting. • Systems Optimization: Manage and optimize SharePoint Online, ensuring site designs and permissions structures adhere strictly to established corporate data-governance baselines. • Infrastructure Scaling: Adapt and scale global infrastructure to accommodate rapid international expansion. Build and manage automated, zero-touch deployment frameworks for a mixed-OS fleet (Windows & Mac) using modern, unified endpoint management tools like JumpCloud, NinjaOne, or Kandji/Iru, ensuring seamless hardware delivery and security compliance for offshore staff. • Vulnerability Remediation: Partner directly with the Information Security Team to swiftly execute technical tasks required to remediate infrastructure vulnerabilities within SOC2 and ISO frameworks. • DR & BCP Alignment: Assist in the testing and technical maintenance of corporate Disaster Recovery (DR) and Business Continuity Plans (BCP). • Technical Baselines: Establish and enforce configuration baselines for all managed workstations to eliminate configuration drift across the global fleet. • L2+ Operations: Provide high-level technical support for complex hardware, network, and cloud software issues that exceed standard service desk capabilities. • Observability & Monitoring: Deploy and fine-tune infrastructure monitoring tools to proactively track global system health and maintain situational awareness. • Vendor & Stack Administration: Coordinate with SaaS and infrastructure vendors to resolve systemic bugs, manage API integrations, and provide deep technical administration for Google Workspace, Azure/GCP, and EDR systems. • ITIL Service Delivery: Follow disciplined ITIL frameworks for incident, request, and rigorous Change Management to ensure minimal business disruption. • AI-Augmented Engineering: Proactively leverage generative AI tools to validate administrative scripts, synthesize technical data, and rapidly author Standard Operating Procedures (SOPs). • Knowledge Management: Act as a core contributor to the team Knowledge Base, ensuring infrastructure configuration changes and workflows are thoroughly documented.

• Experienced Project Driver: Proven track record of executing mid-to-large scale IT infrastructure projects and delivering them reliably on schedule. • Analytical Systems Thinker: Possesses the situational awareness to understand the downstream impacts of configuration choices before execution. • Proactive Problem Solver: Independently identifies infrastructure optimization opportunities, writes targeted scripts (PowerShell/Python), and proposes practical technical solutions. • Clear Communicator: Comfortable working across international time zones and collaborating effectively with cross-functional team members.