System Specialist, IT

• Provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing. • Respond to global service desk tickets and deliver timely resolutions to technical issues. • Manage user account provisioning and permissions across various systems. • Maintain an accurate inventory of all IT assets and software licenses. • Support employee onboarding/offboarding for a global remote staff. • Act as a key contributor to the team Knowledge Base by developing help articles and Standard Operating Procedures (SOPs) in real-time as new issues are encountered and new systems are deployed. • Execute technical tasks for infrastructure projects (e.g., OS version deployments, configuration updates) under senior guidance. • Assist in the rollout of new 2026 initiatives, including IDP solutions, new MDM platforms, and ITAM solutions. • Use in-depth tool knowledge to determine the right technical solutions for departmental needs. • Contribute to technical aspects of IT initiatives and user "How-To" guides during the deployment of new systems. • Partner with the Information Security Team and senior IT staff to swiftly execute tasks required to remediate security findings and vulnerabilities. • Operate within the ITIL framework for service delivery, following a disciplined approach to incident, request, and change management. • Maintain a rigorous focus on proper Change Management procedures; demonstrate a deep understanding of the potential impact of infrastructure changes before execution to ensure minimal business disruption. • Leverage AI tools including Gemini, Claude AI to troubleshoot complex technical issues, synthesize logs, and analyze technical data. • Use Generative AI as a partner to rapidly draft, fine-tune, and standardize SOPs and knowledge base documentation.

• Flexible & Resilient: You thrive in dynamic environments and are comfortable with non-standard hours when business-critical situations arise. • Operational Awareness: You possess the situational awareness to identify how a single system issue can impact global productivity and act swiftly to mitigate risks before they escalate into incidents. • Independent Critical Thinker: You are an independent problem-solver who can evaluate complex scenarios and determine the most effective technical solution under the guidance of senior mentors. • AI-Augmented Mindset: You proactively use AI tools like Gemini and Claude AI to increase your "speed-to-solution" for troubleshooting, process development, and documentation. • Communicator: You have articulate written and verbal communication skills, essential for a global, remote-first environment