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Job Description
As an Invoicing Specialist on our Field Service team, you’ll be responsible for managing the end-to-end invoicing process for completed field service work.
Key Responsibilities
- FSP Communication & Compliance: Proactively communicate with Field Service Partners (FSPs) to secure missing deliverables (e.g., replaced equipment serial numbers, undocumented RMAs, and incomplete site reports) required to process invoices.
- Scope Auditing & Troubleshooting: Leverage solar industry expertise to audit client-initiated invoicing concerns and determine if the Scope of Work is accurate. Troubleshoot case histories to identify if an issue should actually be billed internally due to an internal mistake in validating the work performed.
- Invoice Processing: Enter completed service pricing derived from FSP invoices, ensuring strict alignment with previously agreed-upon pricing tiers, rates, and the designated billable party.
- Exception Handling: Review Work Order (WO) histories and process Retroactive Non-covered Service Requests (NCSRs) alongside client responses to determine the next steps, submitting approved Retro NCSRs for final invoicing.
- Cross-Functional Collaboration: Partner with the internal accounting department to manage invoice approvals and guarantee all work orders are closed out within 30 days of the FSP's initial submission.
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