Job Description
As a Partner Account Manager you will manage and grow strategic relationships with our commercial solar Field Service Partners (FSPs), ensuring a consistently high-quality, best-in-class service delivery experience across Omnidian's Field Service Network.
Key Responsibilities
- Build, manage, and maintain strong, collaborative relationships with Field Service Partners (FSPs). Serve as the primary management contact for high-level communications, strategic escalations, and long-term operational alignment, while holding partners accountable to Omnidian contract terms.
- Model and maintain a camera-on-on for virtual partner meetings, including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and regular operational check-ins. Being visible shows Omnidian's commitment to transparency, engagement, and strong leadership, even when the Field Service Partner (FSP) hasn't turned their own video on.
- Execute up to 15% - 20% monthly travel to conduct face-to-face partner reviews, spearhead critical on-site escalations, and solidify local service network health.
- Act as a trusted partner advocate while maintaining unwavering alignment with Omnidian's operational excellence, quality, and compliance standards.
- Support Accounts Payable workflows by collaborating cross-functionally to unblock payment friction and optimize the FSP financial experience.
- Foster mutual network growth through proactive, transparent communication and explicit expectation-setting to eliminate operational ambiguity.
- Own and actively manage partner KPIs and SLAs, including volume capacity, turnaroune time, and dispatch-to-completion performance.
- Produce and deliver structured performance reporting and actionable insights using tools such as Salesforce (CRM) and Sigma (Business Intelligence).
- Partner closely with Field Service Coordinators to identify performance gaps, root causes, and corrective action plans.
- Track, analyze, and trend core operational metrics (dispatch-to-accept, accept-to-schedule, and job completion timelines) to proactively address risks and inefficiencies.
- Identify trends to inform strategic partner initiatives.
- Collaborate cross-functionally to drive operational efficiencies and partner satisfaction.
- Own and actively manage partner KPIs and SLAs, including volume capacity, turnaround time (TAT), dispatch-to-completion performance, and service quality metrics.
- Produce, interpret, and deliver structured performance reporting and actionable insights using tools such as Salesforce (CRM) and Sigma (Business Intelligence).
- Partner closely with peers and Field Service Coordinators to identify performance gaps, conduct root cause analysis, and drive corrective action or improvement plans.
- Track, analyze, and trend core operational metrics (dispatch-to-accept, accept-to-schedule, job completion timelines, reporting, and invoicing timeliness) to proactively identify risk, inefficiency, or scalability constraints.
- Recommend volume adjustments, corrective actions, or reassignment strategies based on data-driven performance evaluation.
Requirements
- A strong relationship builder who communicates with clarity, empathy, confidence, and executive presence.
- Skilled at balancing partner advocacy with accountability to operational, performance, and compliance standards.
- Data-driven, with the ability to translate insights into clear recommendations, decisions, and action plans.
- Collaborative and effective in cross-functional environments, able to influence outcomes without direct authority.
- Highly organized, detail-oriented, and proactive in identifying risks, solving problems, and driving resolution.
Ready to Apply?
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