Data Analyst, Collections & Delinquency
OmnidianCosta Rica, CR
Full Time
Posted July 16, 2026
$3k - $4k
Solar Energy
Visa Sponsored
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Job Description
We are a certified B Corp that formed in the US in 2016 and have been growing globally since then.
Key Responsibilities
- Monitor and analyze daily, weekly, and monthly delinquency trends (30/60/90+ days past due).
- Segment the aging portfolio by financing product type (PPA, Lease, Loan), geographic region, utility territory, and customer credit tier (FICO score at underwriting) to identify pockets of risk.
- Develop predictive models to identify "high-risk" accounts early in the delinquency cycle (early-stage roll rates).
- Develop predictive analyses that provide cure confidence based on customer, system health, and maintenance inputs as well as the cure value based on lease and incentive value.
- Leverage Automated and AI agents and tools to drive insightful analyses and novel ways to highlight actionable data.
- Design, test, and optimize collections strategies (e.g., timing of automated SMS/emails vs. manual phone calls).
- Create and manage daily/weekly operational queues and calling lists for the collections team to maximize recovery rates.
- Analyze the cost-benefit of various recovery methods, including payment plans, automated clearing house (ACH) setups, and UCC-1 fixture filing legal actions.
- Asset Performance Linking: Partner with the Operations & Maintenance (O&M) data team to cross-reference delinquent accounts with underproducing or offline solar systems. (Identify customers withholding payment due to system performance issues).
- PTO (Permission to Operate) Analysis: Track delinquency spikes tied to the transition period between solar installation and utility activation.
- Build, maintain, and automate interactive dashboards (via Power BI or Tableau) tracking key performance metrics like Bad Debt Expense , Roll Rates , and Days Sales Outstanding (DSO) .
- Present findings and performance forecasting to Executive Finance and Risk leadership.
- Maintain clean data pipelines between the CRM (e.g., Salesforce), loan servicing platforms, and data warehouses.
Requirements
- Root-Cause Mentality: You have an obsession with digging past the surface level to understand why a customer isn't paying.
- Communication: You possess the ability to translate complex data tables into clear, actionable stories for non-technical collections staff and executives.
- Empathy & Ethics: You understand the compliance boundaries of collections (FDCPA regulations) while keeping customer preservation in mind.
Ready to Apply?
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