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Job Description
A versatile TechOps Generalist role focused on providing enterprise IT support, strategic planning, and organizational change within a cloud-first environment across multiple European offices, supporting a growing global team.
Key Responsibilities
- Provide support to employees across European offices, including on-site assistance and remote troubleshooting.
- Manage and maintain enterprise IT infrastructure, including cloud-based systems and services.
- Troubleshoot and resolve a wide range of technical issues related to enterprise IT.
- Participate in strategic planning and organizational change initiatives within TechOps.
- Collaborate with engineering teams to resolve complex technical problems and improve IT systems.
Requirements
- The candidate must be based in the EU timezone and be able to support offices throughout Europe, including travel to Valencia, Madrid, Paris, Berlin, Munich, or Milan.
- The candidate must have extensive experience in several facets of Enterprise IT, demonstrating deep expertise rather than superficial knowledge.
- The candidate must have experience working in roles such as Systems Engineer, DevOps, Tech Support, Technical Support, Technical Support Analyst, IT Support, IT Desktop Support, Systems Administrator, Network Administrator, Workplace Technology, Solutions Specialist, Solutions Administrator, Systems Manager, or Support Manager.
- The candidate must have a strong understanding of a cloud-first approach to IT, with experience supporting cloud-based infrastructure and services, and no on-premises Active Directory.
- The candidate must be capable of providing a world-class support service to employees, including handling a broad range of issues from 1st line support to high-level strategic planning.
- The candidate must be comfortable working in an environment that involves dealing with ambiguity and tackling varying challenges across the company on a daily basis.
- The candidate must be willing to undertake organizational change initiatives as part of their role.
- The candidate must be prepared to support multiple offices across Europe, which may include some travel to those locations.
Benefits & Perks
Support for flexible work location throughout Europe
Travel opportunities to various EU offices (Valencia, Madrid, Paris, Berlin, Munich, Milan)
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