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  3. Head of dunning & credit risk management H/F
Octopus Energy logo

Head of dunning & credit risk management H/F

Octopus Energy
Paris, France
Full Time
Posted February 4, 2026
Not Specified
Apply Now

Application opens on company website

Job Description

The Head of Dunning and Credit Risk Management is responsible for overseeing debt collection activities and managing credit risk for B2C clients, developing strategies and implementing innovative solutions to reduce unpaid debts and support vulnerable customers within a fast-growing energy company.

Key Responsibilities

  • Define and implement strategies for credit risk management and debt recovery for BtoC clients.
  • Lead the deployment of innovative solutions to significantly reduce unpaid debts.
  • Manage activities related to debt collection and credit risk assessment.
  • Collaborate with cross-functional teams including data analysts, project managers, social workers, marketing, customer service, and developers.
  • Support clients in financial hardship and coordinate with social services to assist vulnerable customers.

Requirements

  • Responsable de l'ensemble des activités recouvrement et de la gestion du risque crédit pour les clients BtoC au sein de l'équipe Finance.
  • Définir la stratégie de recouvrement et de gestion du risque crédit et piloter l'implémentation de solutions innovantes pour réduire drastiquement les impayés.
  • Accompagner les clients dans la régularisation de leurs dettes.
  • Travailler en étroite collaboration avec une équipe internationale de développeurs, ainsi qu'avec l'équipe marketing, le service clients et l'équipe data.
  • Gérer l'accompagnement des clients en situation de précarité énergétique en collaboration avec un(e) assistant(e) social(e).

Benefits & Perks

Flexibilité sur le salaire avec possibilité de négociation
Intéressement au capital
Flex-office (travail flexible ou à distance)
Excellente mutuelle
Forfait mobilité douce
Prise en charge d'une partie du titre de transport au-delà du minimum légal
Jours de congés spéciaux pour s'investir dans un projet associatif

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