Dual Fuel Smart Meter Engineer (South West)
Octopus EnergyBath, United Kingdom
Full Time
Posted January 24, 2025
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Application opens on company website
Job Description
A Dual Fuel Smart Meter Engineer responsible for installing and demonstrating smart meters to customers, providing energy-saving advice, and supporting the renewable energy revolution, while delivering excellent customer service and ensuring safety.
Key Responsibilities
- Install dual fuel smart meters and in-home displays at customer premises
- Demonstrate how meters and displays work and explain energy-saving benefits to customers
- Answer customer questions related to smart meters and the green energy revolution
- Ensure safety and customer service excellence during installations
- Collaborate with the support team to deliver high-quality service and meet performance goals
Requirements
- Experience as a smart meter engineer with a proven track record of safety and customer excellence.
- Ability to represent the company's brands in customers' homes and communicate effectively with customers.
- Comfortable with installing dual fuel smart meters and demonstrating how the meter and in-home display work.
- Ability to explain to customers how their meter and in-home display can help them save energy and answer questions about green energy initiatives.
- Willingness to work as part of the Octopus Energy Services team, supporting company performance goals.
- Ability to adapt to evolving processes and shift administrative tasks to focus more on delivering high-quality service.
- Availability to complete the onboarding process, which typically takes up to 4 weeks, with flexibility as needed.
- Good communication skills to interact with the recruitment team and support staff throughout the hiring process.
- Ability to work in an inclusive environment and adhere to the company's values of honesty, empathy, and customer focus.
Benefits & Perks
Support from an office team sharing performance goals
Backed by Octopus Energy's tech power to evolve processes and reduce admin time
Flexible process timeline up to 4 weeks, with potential for flexibility
Tools and environment provided to unleash potential
Customizable interview process for comfort and maximum effectiveness
Inclusive work environment with equal opportunities and fairness for everyone
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