Customer Service Advisor - Energy (London)
Octopus EnergyLondon, United Kingdom
Full Time
Posted September 29, 2025
$28k - $28k
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Application opens on company website
Job Description
A customer service role focused on engaging in real conversations, problem-solving, and making a positive impact in the energy industry, with opportunities for hybrid working and a dynamic, fast-paced environment.
Key Responsibilities
- Engage in real conversations with customers to understand their energy needs and issues
- Provide problem-solving support to assist customers with their energy-related inquiries
- Participate in activities such as group exercises, role plays, and interviews to demonstrate company culture and work capabilities
Requirements
- Ability to communicate effectively and engage in real conversations with customers to solve problems and make an impact.
- Willingness to start immediately and be available for an immediate start.
- Full-time availability to work the designated hours (not specified, but implied as standard full-time hours).
- Ability to participate in a multi-stage interview process including a first stage interview (either live or recorded responses), a prep call with the Talent Team, and a Discovery Day with group exercises, role plays, and one-on-one interviews.
- Willingness to adapt to a fast-paced environment where things change frequently and to learn new skills continuously.
- Ability to work in a hybrid working environment, with the potential to WFH 2 days per week after training, contingent on performance.
- Ability to work at the Central London Oxford Circus location as required.
- Possession of a minimum of 100% meeting of the specified job requirements (implied by encouragement to apply even if not meeting all requirements).
- Genuinely decent, honest, and empathetic attitude, aligned with the company's values.
- Ability to work in an inclusive environment and adhere to equal opportunity principles (implied as a requirement for employment).
Benefits & Perks
Salary: 28,000
Hybrid working: WFH 2 days for those out of training and performing well
EV salary sacrifice to drive electric and save
Cycle-to-work scheme
Share options to own a little piece of the company
Fully stocked kitchens
Snacks
Weekly family dinner catch-ups
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