Customer Experience Specialist
Octopus EnergyValencia, Spain
Full Time
Posted December 10, 2025
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Job Description
A Customer Experience Specialist at Octopus Energy is responsible for designing, leading, and continuously improving the customer journey across communication channels and operational processes to ensure a simple, coherent, and memorable experience, working collaboratively with various teams to enhance customer satisfaction and trust.
Key Responsibilities
- Design, lead, and continuously improve the customer journey across communication channels and operational processes
- Ensure a coherent, simple, and memorable customer experience
- Collaborate with different teams to eliminate friction, improve processes, and enhance customer satisfaction and trust
Requirements
- Diseñar, liderar y mejorar continuamente el journey completo del cliente, tanto en canales de comunicación como en procesos operativos, asegurando una experiencia coherente, simple y memorable.
- Trabajar de forma transversal con los diferentes equipos para eliminar fricciones, mejorar procesos y reforzar la satisfacción y confianza del cliente.
Benefits & Perks
Flexibilidad y conciliación
Desarrollo del potencial al máximo
Participación en un modelo energético más justo y sostenible
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