Job Description
A hands-on Product Manager responsible for delivering and redefining customer journey products within Kraken's energy management platform, focusing on enabling clients to easily change tariffs and handle compliance, while collaborating with a global team to create innovative solutions for a sustainable energy future.
Key Responsibilities
- Deliver an industry-leading experience for clients by creating products that enable easy tariff changes for supply points.
- Address complex challenges related to compliance and exception handling in the retail energy sector.
- Participate in redefining and challenging existing customer journey processes within Kraken's platform.
Requirements
- A hands-on Product Manager with experience in delivering products that enable customers to easily change tariffs for their supply points.
- Experience creating products that support compliance and exception handling across the world in the retail energy sector.
- Ability to tackle complex challenges and participate in redefining customer journeys for Kraken Customer alongside other journey teams.
- Experience working with a team of developers, including at least 5 developers, a tech lead, and an interim Product Manager, ideally spread across European and Japanese timezones.
- Strong understanding of customer information systems (CIS), billing, meter data management, CRM, and AI-driven communications in the energy management industry.
- Proven ability to deliver industry-leading customer experiences in energy management or related fields.
- Demonstrated experience in managing product development from conception to delivery, including defining requirements and collaborating with cross-functional teams.
- Excellent communication skills to effectively challenge expectations and contribute to long-term product journey redefinition.
- Ability to work in a fast-paced, innovative environment focused on creating a smart, sustainable energy system.
- Commitment to customer satisfaction and operational efficiency improvements within the energy industry.
Benefits & Perks
Competitive salary and compensation
Work environment perks (certified Great Place to Work in multiple countries, high Glassdoor rating)
Flexible work arrangements across European and Japanese timezones
Support for accommodations and personalized interview process
Inclusive and diverse workplace culture
Opportunities for professional growth and impact in the energy industry
Ready to Apply?
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