Customer Care Executive - Complaints & Feedback
Octopus EnergyLondon, United Kingdom
Full Time
Posted October 28, 2025
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Application opens on company website
Job Description
A Customer Care Executive responsible for investigating and analyzing customer complaints and feedback across various platforms, ensuring fair outcomes and delivering excellent customer experiences in a dynamic electric vehicle leasing company.
Key Responsibilities
- Investigate and analyze customer complaints and feedback from various sources
- Identify fair outcomes for customers based on detailed analysis
- Communicate effectively with customers to address their concerns
- Utilize attention to detail to ensure accurate assessment and resolution of complaints
Requirements
- Experience in investigating and analyzing complaints and feedback, including review platforms such as Google and TrustPilot, as well as NPS and CSAT surveys, in regulated and non-regulated environments.
- Exemplary communication skills necessary to effectively communicate with customers and internal teams.
- Strong curiosity for all things complaints and customer feedback.
- Exceptional attention to detail to identify issues and provide fair outcomes to customers.
Benefits & Perks
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