Job Description
A Shift Supervisor at Nuro is responsible for managing and developing a team of AV operators, ensuring operational efficiency, performance, and continuous improvement to support the company's autonomous vehicle missions.
Key Responsibilities
- Hire, onboard, and develop a team of AV operators
- Manage operator performance through reviews, feedback, and coaching
- Oversee start and end of shift activities, including attendance and data management
- Coordinate with planning teams to ensure operators are trained and prepared for new features
- Respond to operator and onsite incidents according to established procedures
- Monitor and analyze team performance, identify deviations, and implement corrective actions
- Collaborate with cross-functional teams to improve operational efficiency and standardization
Requirements
- At least 2 years of experience managing teams of at least 10 direct reports, including hiring, performance management, coaching, and mentoring or relevant work experience.
- Experience in leading and managing a team of 20 operators, providing feedback and guidance, ensuring training competency is up to date, and offering coaching and mentoring.
- Understanding of US Labor laws, Employment laws, and Driving laws.
- Ability to work a flexible schedule that includes nights, evenings, and weekends to meet business needs.
- Strong problem-solving skills and the initiative to resolve issues independently.
- Ability to review data and analyze performance metrics.
- Exceptional interpersonal and communication skills.
- Experience working in a fast-paced, dynamic environment and willingness to assist where needed.
- A friendly, positive attitude with a willingness to learn and grow.
- Ability to lead the interview and onboarding process for new hires, including developing interview and onboarding procedures in collaboration with the Learning & Development team.
- Experience in performance reviews and working with stakeholders to update performance evaluation metrics.
- Responsibility for Start of Shift and End of Shift activities, including capturing operator attendance, supporting software burns, data importing, and preparing operators' keys and disks.
- Work closely with the planning team to understand weekly goals, allocation strategies, and ensure operators are trained and ready for new features or capabilities.
- Respond to operator and onsite incidents according to established procedures.
- Review weekly plan vs. actual performance, identify deviations, and implement corrective actions.
- Manage continuous improvement processes and projects to enhance efficiency and throughput, sharing best practices across locations.
Benefits & Perks
Compensation/salary range between $80,180 and $108,240, plus annual performance bonus and equity
Flexible work schedule including nights, evenings, and weekends
A competitive benefits package
Ready to Apply?
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